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Greece Holidays Coronavirus Rules: Your summer safety on holiday

We were able to operate our Summer 2020 resort programme from July last year, and we received fantastic feedback from our guests: they were all very impressed that we were able to offer a safe and comfortable environment which at no time compromised the quality of their overall holiday experience.

Our experienced operations teams in the UK and overseas conducted a very thorough “top to bottom” review of our summer operation ahead of time. This meant that we were able to ensure that social distancing was observed and that other necessary safety measures were in place - all while still delivering a great holiday experience. Find out more about our sun holiday offering today and what our Greek beach resorts have to offer.

Please note, however, that some activities and services may be altered or amended for safety reasons in order to comply with local government regulations.

 

Our summer Covid-19 Promise

To find out more about our Covid-19 pledge and Corona FAQs, please click here

Flights

For everyone’s safety, a mask must be worn at all times and a safe distance maintained whilst at the airport, on board the aircraft and on transfers. Movement on board should be kept to a minimum and hands disinfected regularly.

Airport and airline staff are required to wear masks, and there will be enhanced cleaning at the airport and on board. Greek registration and information forms must be completed at least 48 hours prior to departure. Links to these forms will be sent to you with your e-tickets.

Resorts

All of our measures support ongoing social distancing, with special attention paid to transfer coaches, dining, public lounges and bars, childcare and leisure facilities. Our aim is to maintain as much of the usual Mark Warner experience as possible.

All our hotel staff have been trained to be aware of COVID-19 symptoms and the actions that need to be taken when guests present with them. All members of staff will also be tested at least once a week throughout the season.

COVID Teams

Each hotel has a COVID Team that supervises room cleaning. They also specialise in the deep cleaning of rooms with suspected or confirmed cases of Coronavirus.

Restaurants & Bars

Buffet dining continues to operate, albeit with precautionary measures in place to maintain hygiene and food safety, such as keeping safe distances, changing utensils often and providing individually portioned food. With capacity within each of our resorts capped at a maximum of 70%, there are reduced numbers of people using our restaurants, which allows more space for each guest.

Outdoor Spaces

All of Mark Warner’s resorts are spacious and spread over large areas, which means that there is ample space for guests to enjoy their holiday while also being socially distanced and safe. Sunbeds and sun umbrellas will be placed at intervals that adhere to safe distancing requirements. The frequency of cleaning and disinfection of our pools will also be increased.

Spa & Treatments

Whilst sauna, Jacuzzi and steam rooms cannot be used under Covid restrictions, most of our treatments continue to be offered as usual. Additional cleaning, hand sanitisation and mask wearing where necessary will be undertaken.

Guest Rooms

Non-essential items, such as magazines, laundry bags, bathrobes, hair and skin lotions, decorative pillows and covers, have been removed. The most frequently touched guest room areas, e.g. light switches, door handles, TV remotes, air conditioning controls, etc. are subject to extra disinfection.

Reception

We recommend that guests use contactless payments wherever possible. Guests who prefer not to have their room cleaned daily are asked to inform our reception staff upon arrival.

Childcare

Guests will be reassured to know that our childcare operations have been thoroughly reviewed and adapted. The changes that have been implemented include reductions to childcare numbers, adjustments to programmes, enhanced cleaning routines and hand washing, staggered drop offs and pick-ups and clear signage that help reinforce safe behaviours.

Parents' kitchens are closed, but sterilisers are provided for guests if required. UHT milk is also available for toddlers.

Programme Adjustments

Our childcare clubs continue to operate, at reduced capacity, with maximum numbers of children per group and the same small consistent groups ‘bubble’ during their stay.

We have provided signage within the childcare areas and floor markings where needed.

Please note that there will be no team presentations or shows this year.

Enhanced Cleaning Routines

With all Mark Warner’s resorts being spacious and spread over large areas there is ample space for guests to enjoy their holiday while being socially distanced and safe. Sunbeds and sun umbrellas are placed adhering to safe distancing requirements and the frequency of cleaning and disinfection of our pools has been increased.

Drop Offs, Pick Ups & Registration

Social distancing requirements will apply at drop off and pick up times. The areas will be managed to ensure that there are not too many people at any one time. This means that it may take slightly longer than normal to sign in. Childcare staff will sign children in on behalf of their parents.

Waterfront & Activities

As you would expect, water sports and land-based activities will operate slightly differently this season. However, we are pleased to say that we are still able to provide guests with a wide range of exhilarating sports. Mark Warner will continually assess and review the rules for these activities that have been stipulated by the authorities and take into account the guidance that has been published by the relevant national governing bodies.

All of our staff follow strict guidelines with regard to cleaning standards and social distancing in our waterfront, cycling, tennis and activities departments. We ensure that all of our equipment is thoroughly cleaned after it has been used or handled. As you might expect, indoor sports activities have been suspended.

Waterfront

Mark Warner’s waterfront resorts offer the full range of activities: dinghy sailing, windsurfing, SUPs, beach kayaks, water-skiing, wake boarding and inflatable rides. To maintain social distancing, we have made a number of changes around the beach and set a maximum group size of six for lessons and sessions (this includes the instructor). Overall, the emphasis is on encouraging our guests to use individual equipment; there are certain exceptions to this, however, such as family groups being able to use crewed dinghies and kayaks. Our trained staff will be on hand to show you the way. There will be anti-bacterial hand sanitiser points around the waterfront and other resort areas.

Land Activities

During your stay at the resort, both local and Mark Warner staff will make absolutely sure that all of the necessary precautions are taken for your safety - both for the cleaning of equipment and in situations where social distancing may not be possible. As has become commonplace in the UK, you’ll see Perspex screens at our operations desk on the waterfront and at the tennis and cycling centre.

Whilst contact and large group activities (football or volleyball) will not take place, our activities staff run small groups for aerobics, fitness classes, walking and running.

Safety on the water

Our waterfront staff are very safety conscious. They are trained to respond to capsizes and ensure the safety of everyone whilst out in the water.

All of our equipment is washed down and disinfected after it has been used.

Free sailing

For guests who can sail, windsurf, paddle board or kayak, our free sailing operates as usual; we have, however, introduced a few minor changes when launching and recovering equipment.

All of our equipment is washed and disinfected after it has been used.

 

Lessons, Sessions and Clinics

The waterfront team offers all of our regular inclusive sessions, RYA courses and private lessons for groups and individuals, from beginners upwards. Land-based and water sessions are conducted with social distancing and reduced instructor/student ratios (maximum of six, including the instructor.

Each of our guests are provided with their own equipment for the session which will be cleaned and disinfected both before and after use. Hand hygiene is of course a key factor, and we provide hand sanitiser and wash stations around the beach so that guests and staff can wash their hands before and after touching surfaces. We ask that all guests use these regularly throughout the day.

Tennis

Mark Warner follows the LTA and local Greek guidelines for the safe and enjoyable playing of tennis. Social distancing rules are adhered to during play and coaching sessions, with groups of no more than six including the instructor. 

All of our equipment is cleaned and disinfected after use, and guests playing tennis will be required to wash their hands regularly. There are clear systems in place for all tennis activities and the use of equipment, rackets and balls.

Cycling

Our programme of free cycling and tours continues to operate with only small adjustments. Cycling (along with walking) has recently grown in popularity and our staff are ready to meet the demand. 

All of our bikes are washed down, cleaned and disinfected after use, and we ask guests to observe social distancing, with a maximum of six in each group.

Swimming Pools

All outside pools will be available for use, with a certain amount of restrictions on numbers allowed in the pool at one time. This will mean that no group pool activities, such as aqua aerobics or water polo, are currently taking place.

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