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Travel Restrictions
Following the UK Government’s announcement on 22 February 2020, we weren’t able to provide ski holidays for the latter part of the Winter 2020/21 season. This was very disappointing news for everyone, and we regret the ongoing disruption caused by the Covid-19 pandemic.
With all of that said, we are very much looking forward to welcoming customers back to our incredible ski resorts in the winter of 2021/22.
We understand that customers might be concerned about booking, but, to give you greater peace of mind, all Mark Warner holidays are fully covered by the ATOL system, which means that your holiday money is fully protected. For further information, please refer to our covid-19 booking pledge.
We were able to operate our Summer 2020 resort programme from July last year and again in 2021, and received fantastic feedback from our guests for both seasons, who were all very impressed that we were able to offer a safe holiday environment which at no time compromised the quality or took the fun out of their time abroad. Our experienced operations teams in the UK and overseas conducted a very thorough “top to bottom” review of all aspects of our summer operation ahead of time, and this meant that we were able to ensure that we had the right social distancing and other necessary safety measures in place while still delivering a great experience throughout.
For further details of the measures that will be in place, please refer to 'Your safety on holiday (sun)' or 'Your safety on holiday (ski)' pages for more information.
Please find links for essential information on our summer and winter flying to help prepare you for a smooth journey for your forthcoming holiday in the Essential flight, travel & visa information section below. If you should have any questions relating to flights, please call our flights team on 020 7361 8900.
Ski 21/22 Season: For full information about the requirements for travel to France, please click HERE.
We have put together some of the frequently asked questions regarding Brexit and the possible effect that this may have on your holiday planning.
We recommend that everyone who has, or intends to make, a booking with Mark Warner checks the UK Government’s advice for those travelling to the EU after Brexit. Please click here for more information.
Please find essential information on our summer and winter flying to help prepare you for a smooth journey for your forthcoming holiday. For further information on our winter flying programme visit winter ski flights and transfers or winter luggage and extras and for our summer flying programme visit summer flights and transfers or summer luggage and extras.
If you have any questions relating to flights, please call our flights team on 020 7361 8900.
All guests travelling on our programmes must complete the Mandatory Pre-Flight Information, the links to which may be found above and on the summer flights and transfers page.
For holders of British or EU citizen passports, no visas are required for visiting any of the European countries featured in our brochure. Citizens of other countries should consult their embassies or consulates for applicable passport and visa requirements.
For British Citizens, adults require a ten-year British passport for all the countries we operate to and children a five-year British passport. A British passport presently takes approximately 3 to 6 weeks to obtain. If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service must confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Full details are available by either visiting their website or telephoning the passport office on 0300 222 0000.
If you are not a British citizen or hold a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.
Please also check the validity of your passport, as some countries require passports to be valid for a certain length of time after the end of your holiday arrangements; this may be up to 6 months. If you are unsure, please contact the appropriate embassy or consulate of the country you are travelling to. It is the party leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas.
Further information can be found at www.gov.uk. Use this resource to check the validity of a passport for European travel.
The Foreign Office publishes regularly updated travel information on its website, which we recommend that you consult before making a booking, and in good time before departure.
As our travel arrangements for are made many months in advance, the flight details shown here, on the accommodation pages and on our website are provisional flight arrangements and approximate flying and transfer times. All flight timings for sun holidays and ski holidays are provisional and may change up to the point of departure.
Your flight numbers and timings will be confirmed when e- tickets are issued approximately 7-10 days before departure. The airline or likely airline which will operate your flight will be communicated to you at the time of booking. Where we can only advise you regarding the likely airline at the time of booking, we will confirm this as soon as we are in a position to do so. Bookings are not accepted on the basis that they are conditional on particular flight timings or carriers, and a change of flight timing or airline does not entitle you to change or cancel your holiday unless otherwise stated in our Booking Conditions.
On busy dates, it may be necessary for us to buy extra seats; these may be with different airlines and operate at times that differ from those shown in our brochure or on our website. Supplements may be payable for these flights. As transfers for these extra flights will often be operated in conjunction with our usual flights, there may be a short additional waiting time at the airport
Please note that flight timings given at the time of booking are provisional and subject to change. Bookings are not accepted on the basis that they are conditional on particular flight timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay.
We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any changes or delays. If you choose to travel with British Airways, please note that you will not be able to check your bags all the way through to final destination.
Please note that those under two years of age are not allocated a seat on the aircraft or transfer coach on the date of return travel to the UK; they will need to sit on a parent’s knee. Although infants are not provided with a meal on the flight, the cabin crew will be happy to heat up any food that you bring with you.
It may be possible to purchase a seat for infants, for details, please ask our reservations staff at the time of booking. Scheduled airlines make charges for infants, and we will advise you of the full infant cost at the time of booking.
Each airline has its own set of rules for passengers travelling when they are pregnant. Ladies who are more than 33 weeks pregnant on their return date cannot travel on our charter flights. After the 28th week of pregnancy, a medical certificate confirming ‘fitness to fly’ is required which must confirm the expected date of birth. This should be issued as close to your departure date from the UK as possible. Scheduled airlines have their own policies on pregnancy which will apply. Please check your insurance policy for any restrictions on cover provided.
Please check the airline with which you are travelling for more information.
E-tickets will be sent to you approximately 7-10 days before the start of your holiday. We must have an up-to-date email address for your booking. Please check your documents carefully as soon as you receive them as flight details can sometimes change from those published in the brochure, on the website or detailed on your confirmation invoice.
For our charter flights, our own Mark Warner representatives will be on hand at your departure airports to assist during check-in. When you arrive at your destination airport, our overseas representatives will be waiting to welcome you after you have been through Customs and escort you to your transfer coach.
Gatwick - Your Service Centre - 01293 555 700
Manchester - Sue Aitken - 07774 418 040
Birmingham - Runway VIP 44 (0)203 515 0710
Bristol- Runway VIP 44 (0)203 515 0710
Stansted- Runway VIP 44 (0)203 515 0710
Luton- Runway VIP 44 (0)203 515 0710
It is your responsibility to ensure that you are familiar with all of the recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery or local travel clinic and from the National Travel Health Network and Centre: www.nathnac.net. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth.
You should ensure that vaccinations or preventative measures, such as malaria tablets, are taken early enough (which may be a month or more prior to departure). At the time of publishing this brochure, no vaccinations were required for visiting any of the Mediterranean countries featured in this brochure.
For holidays in the EU/EEA, you should obtain an EHIC (European Health Insurance Card) prior to departure from their website: www.ehic.org.uk. The EHIC may entitle you to reduced cost, sometimes free, medical treatment in public hospitals and clinics while you’re in a European Economic Area, although restrictions apply. It should be noted, however, that the EHIC is not a substitute for travel insurance, which must be taken out before departure.
If you are undergoing any form of medical treatment, we recommend that you consult your GP in good time prior to departure and ensure that you take sufficient medication and corresponding prescriptions with you where necessary.
In some countries, the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medication in your hand luggage.
Health requirements and recommendations may change, and you should check the up-to-date position in good time before departure.
For further travel information details, please telephone our Flight Operations Department on 020 7361 8900.
In the event of a delay departing from your UK airport, we do not provide refreshments, meals or accommodation. However, in certain circumstances, the airline may be required to provide assistance, and their airport representatives will be on hand to offer advice.
For delays on the return journey, we endeavour to arrange for the provision of assistance on the following basis: for a delay of more than three hours, we will provide light refreshments, and where there is a delay of over four hours, a meal will be provided at the appropriate time. For overnight delays, hotel accommodation and meals will be provided as appropriate. The provision of these facilities is generally the responsibility of the airline under the Denied Boarding Regulations (see our Booking Conditions) and cannot be guaranteed as circumstances often change.
Where any arrangements are to be provided by Mark Warner (rather than the airline), our representative’s decision is final. Transfer coaches will occasionally be meeting more than one flight and any delay in flights arriving can cause a delay in the coach departing from the airport. Delays of more than 12 hours on either the outward or homeward journey may be covered by your personal travel insurance policy.
For travellers making their own way to resorts, we may offer a discount on the travel inclusive holiday cost, depending on the date and destination on a case-by-case basis.
This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our flight or transfers and cannot be added at a later date.
If a coach transfer is required from the overseas airport where you have made your own flight arrangements, there will be a charge for this (subject to space being available).
You must request this at the time of booking.
To enter Turkey, all UK passport holders must have at least 6 months remaining on their passports from the date of entry into the country.
The Ministry of Foreign Affairs confirmed in March 2020 that visitors to Turkey are no longer required to obtain an e-visa prior to travel in order to be granted entry into Turkey.
Luggage allowance, supplements and extras vary between airlines. Please visit our relevant pages below for more information on luggage and extras.
Easyjet allocation bookings will receive their EasyJet PNR’s by email 28 days from departure. If you have booked within 28 days, you will be issued your PNR’s within the next week. If it's a last-minute booking you will receive your PNR within the next 48 hours.
EasyJet Administration fees
Changes made more than 60 days before departure will be subject to a fee of £25.00 per passenger per flight.
Changes made within 60 days of departure are subject to a fee of £50.00 per passenger per flight.
For Jet2 bookings you can check-in online and add extras within 28 days of departure by visiting www.jet2.com/markwarner. If you book within 28 days they will need to wait up to a week before details have been uploaded to Jet2.
Regional flights that we have bought in on an ad hoc basis will be provided with the airline’s unique PNR/reference number at the time of booking by our sales team. Check-in will be available from 28 days from departure date, and optional extras can be added directly with the airline.
Airport parking partnership
We are pleased to have developed a partnership with APH (Airport Parking Hotels). APH is a multi-award-winning company for airport parking and is renowned for having the best-priced parking options at U.K airports. Our customers can enjoy a 15% discount on APH parking at Gatwick, Birmingham, Stansted, Luton and Edinburgh airports. A discount of 10% is also available at other airports using APH car parking services.
If you plan on driving to the airport and need parking, you can book your parking directly with APH via https://partners.aph.com/markwarner and your discount will be applied.
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© Mark Warner 2020
