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The health, safety, and well-being of our guests and staff has always been Mark Warner’s first priority. As you would expect, we are implementing all measures that are required to ensure a safe holiday environment for everyone. Our aim is to maintain as much of the usual Mark Warner experience as possible.
For everyone’s safety, in the airport, on board the aircraft and on transfers a mask must be worn at all times and a safe distance maintained throughout. Movement on board should be kept to a minimum and hands disinfected regularly. Airport and airline staff are all required to wear masks and there will be enhanced cleaning at the airport and on board. Greek registration and information forms must be completed at least 48 hours prior to departure. Links to these forms will be sent to you with your e-tickets.
Capacity in all our hotels will be limited to a maximum of 70% to support ongoing social distancing. We are paying special attention to transfer coaches, dining, public lounges and bars, childcare and leisure facilities. Our aim is to maintain as much of the usual Mark Warner experience as possible. All our hotel staff have been trained to be aware of COVID-19 symptoms and on what actions to take in case of guests presenting COVID-19 symptoms.
Each hotel will have a COVID Team that will supervise all room cleaning and will also specialise in the deep cleaning of rooms with suspected or confirmed cases of coronavirus.
Buffet dining will operate, with precautionary measures in place to maintain hygiene and food safety, such as keeping safe distances, changing utensils often, providing individually portioned food. With capacity within the resorts capped at a maximum of 70% there will be reduced numbers using the restaurant allowing more space for each guest.
With all Mark Warner’s resorts being spacious and spread over large areas there is ample space for guests to enjoy their holiday while being socially distanced and safe. Sunbeds and sun umbrellas will be placed adhering to safe distancing requirements. The frequency of cleaning and disinfection of our pools will be increased.
We recommend guests use contactless payments wherever possible. Upon arrival, any guests who prefer not to have their room cleaned daily are asked to inform our reception staff.
Non-essential items such as magazines, laundry bags, bathrobes, hair and skin lotions, decorative pillows and covers have been removed. There will be extra disinfection of the most frequently touched guest room areas – light switches, door handles, TV remotes, air conditioning controls, etc.
Guests will be reassured to know that childcare operations have been thoroughly reviewed and adapted. The changes being implemented include reductions to childcare numbers, adjustments to programmes, enhanced cleaning routines and hand washing, staggered drop offs and pick-ups and clear signage to reinforce safe behaviours. Parents' kitchens will be closed, but sterilisers can be provided for guests if required. UHT milk can also be provided for toddlers.
Childcare clubs will operate at reduced capacity with maximum numbers of children per group and the same small consistent groups ‘bubble’ during their stay.
There will be signage within the childcare areas and floor markings where needed
There will be no team ball games (such as volleyball, football, etc) and no shows or presentations.
With all Mark Warner’s resorts being spacious and spread over large areas there is ample space for guests to enjoy their holiday while being socially distanced and safe. Sunbeds and sun umbrellas will be placed adhering to safe distancing requirements. The frequency of cleaning and disinfection of our pools will be increased.
Social distancing will apply to drop off and pick up times. The areas will be managed to ensure there are not too many people at any one time. Please note that means it may take slightly longer than normal to sign in. Childcare staff will sign children in on the behalf of parents..
As you would expect, water sports and land-based activities will operate slightly differently this season. However, we are pleased to say we will still be able to provide guests with the highest standard of sports to enrich your holiday. Mark Warner will continually assess and review the rules for these activities as laid out by the authorities and also take into account guidance published by national governing bodies for those sports we offer with respect to social distancing and cleaning, in order to adapt as changes, occur.
In line with other resorts areas, all staff will be following strict guidelines on cleaning standards and social distancing in our waterfront, cycling, tennis and activities departments. Particular attention will be paid to thorough cleaning of all equipment after use or having been handled, as well as our strict adherence to social distancing guidelines. And, as you would expect, no sports activities will take place indoors.
Mark Warner’s waterfronts will be offering the full range of activities: dinghy sailing, windsurfing, SUPs, beach kayaks, water-skiing, wake boarding and inflatable rides. To maintain social distancing there will be some changes around the beach, along with reduced group sizes of no more than six including the instructor for lessons and sessions. Overall, the emphasis will be on the use of individual equipment, with certain exceptions such as family groups able to use crewed dinghies and kayaks. Our trained staff will be on hand to show you the way. There will be anti-bacterial hand sanitizer points around the waterfront and other resort areas.
During your stay at the resort both local and Mark Warner staff will make absolutely sure that all necessary precautions are taken for your safety both for the cleaning of equipment and in any situations where social distancing may not be possible. As has become commonplace in the UK, you’ll see Perspex screens at our operations desk on the waterfront as well as at the tennis and cycling centre. Contact and large group activities (football or volleyball) will not be able take place. However, the Mark Warner activities staff will be able to run small groups for aerobics, fitness classes, walks, runs, etc.
Our waterfront staff are always very safety conscious. They are trained to respond to capsizes and needs afloat.
All equipment will be washed down and disinfected after use
For guests who can sail, windsurf, paddle board or kayak, our free sailing will operate as usual but there will be a few minor changes when launching and recovering equipment. All equipment will be washed and disinfected after use.
The waterfront team will be offering all Mark Warner’s regular inclusive sessions, RYA courses and private lessons for groups and individuals, from beginners upwards. Land-based and water sessions will be carried out with social distancing and reduced instructor/student ratios (maximum of six, including the instructor). Each guest will have their own equipment for the session which will be cleaned and disinfected before and after use. Hand hygiene is of course a key factor and, as with other areas, there will be hand sanitizer and wash stations around the beach so that guests and staff can wash hands before and after touching surfaces. We ask that all guests use these regularly throughout the day.
Mark Warner will follow the LTA and local Greek guidelines for the safe and enjoyable playing of tennis. Social distancing rules will be adhered to during play and coaching, with groups of no more than six including the instructor. All equipment will be cleaned and disinfected after use and guests playing tennis will be required to wash their hands regularly. There will be clear systems in place for all tennis activities and the use of equipment, rackets and balls.
The programme of free cycling and tours will be able operate with small adjustments. Cycling (along with walking) has grown in popularity this year and our staff will be ready to meet the demand. All bikes will be washed down and cleaned and disinfected after use and we will be asking guests to observe social distancing, with a maximum of six in each group.
All outside pools will be available for use, with a certain amount of restrictions on numbers allowed in the pool at one time. This will mean that no group pool activities will take place (such as aqua aerobics or water polo).
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© Mark Warner 2020
