Cycling Roles

Main Responsibilities - Overview

• Responsibility for all cycling operations in resort.
• Reporting directly to the resort Operations Manager.
• Ensuring that the product delivery is in concurrence with the company Standard Operating Procedures.

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General safety management 

• Closely following all safety procedures, ensuring that all cycling staff are also following these guidelines.
• Responsibility for the maintenance of the entire fleet of bicycles (inclusive of any staff bicycles).
• The completing of a weekly maintenance check.
• Dynamically assessing risk on a daily basis to ensure a safe operation.
• Completion of season opening generic risk assessments and monthly amendments in cooperation with the Hotel Manager.
• Adhering to and enforcing the company helmet policy (guests and staff).

Programming

• Providing a varied schedule of both road cycling and mountain biking that caters for all abilities and provides as many guests as possible with the opportunity to involve themselves in the cycling programme.
• Organising a weekly rota that ensures that the bike shed is staffed during operating hours.
• Weekly liaison with all cycling staff to ensure that all are in agreement with the following week’s rota.
• Adapting the programme where possible for guests that suffer as a result of a clash with another sports activity.
• Ensuring that all signage around the resort (reception, notice boards and bike shed are all displaying the identical information).
• Monitoring weather forecasts to pre-empt the arrival of bad weather with an amended programme. Ensuring that any such changes are also covered on the rota.
• Maintaining a positive approach in light of bad weather, rescheduling tours or suggesting alternatives to ensure that guests are not left disappointed.
• Informing the Operations Manager of any changes to the programme.

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Staff management 

• Ensuring that all cycling coordinators have completed induction training and have signed off the accompanying document.
• Monitoring standards to ensure that all guided tour and private use/rental guidelines are being adhered to.
• Maximising the abilities of all Cycling staff by providing an extensive weekly programme.
• Checking that all tour guides are carrying the correct safety equipment
• Providing an opportunity for Mark Warner staff from other departments to involve themselves in cycling with the provision of a regular staff session (morning or evening).
• Training and developing other members of the cycling team in maintenance tasks.
• Manage staff reviews, appraisals and any disciplinary or grievance matters
• Duty Manager responsibilities

 Presentation 

• Maintaining a high standard of personal appearance at all times, ensuring that uniform is clean and tidy. Doing the same for cycling staff.
• Maintaining a ‘clean and tidy’ front of house area.
• Keeping a tidy and ordered maintenance shed, familiarising oneself with stock of spare parts and tools to minimise local expenditure on unnecessary items.
• Completion of regular stock takes.

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Reporting

• Completion of weekly reports and handing over to the Hotel Manager
• Completion of Accident Report Forms and handing over to the Hotel Manager, as soon as possible after an accident has occurred.
• Ensuring that all staff are logging any maintenance issues in the maintenance book.
• Ensuring that all staff are logging any near misses in the ‘Near Miss’ book.

Accounting 

• Ensuring that all sales vouchers are completed correctly.
• Regular liaison with the resort accountant to ensure that guest purchases (bottles or rental) are processed before their departure date.
• Regular liaison with the Hotel Manager in regard to the seasonal financial target and implementing strategy to reach that goal.

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Maintenance

In addition to the regular maintenance of the fleet of bicycles:

• Ensuring that regular visual inspections of helmets are carried out.
• Secure storage of all tools and equipment.
• Taking care of all company assets and prolonging their lifespan.

Security

Responsibility for the security of all bicycles and equipment through:

• Ensuring that all are locked at the end of day.
• Keys to locks are stored in a secure location, as directed by the Hotel Manager.
• Ensuring that guests taking bicycles for private use are provided with locks and keys.

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Abilities and Skills

• Excellent customer service skills
• Present a ‘can do’ attitude
• Team player
• Calm friendly demeanour
• Professional, safety conscious

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Essential Requirements

• Previous experience maintaining and managing mountain and/or road cycling bikes
• Keen cyclist
• Good standard of fitness
• First Aid Certificate
• MIAS, British Cycling or Scottish Cycling Mountain Bike Leadership qualification desired

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Main Responsibilities

• Promote, coordinate and participate in guided tours for up to 12 guests
• Ensuring that the product delivery is in concurrence with the company Standard Operating Procedures
• Implement a cycling programme to accommodate all abilities
• Deliver the highest level of customer service
• Monitor and maintain a bike fleet of up to 30road and mountain bikes, ensuring all bikes are clean, safe and function to a high standard
• Relief duties with other departments including volleyball, football, local walks and evening entertainments

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Abilities and skills

• Excellent customer service skills
• Present a ‘can do’ attitude
• Team player
• Calm friendly demeanour
• Professional, safety conscious

Apply now

Essential requirements

• Previous experience maintaining and managing mountain or road cycling bikes
• Keen cyclist
• Good standard of fitness
• First Aid Certificate
• MIAS, British Cycling or Scottish Cycling Mountain Bike Leadership qualification desired

Apply now