FAQs

Helpful Information

Find helpful information and useful tips about your holiday.

You can also visit our Travel Information section or contact us for further support


About our holidays

Do you cater for people with disabilities?

Although we welcome people with disabilities, some of our hotels are more suited than others. So we can guide you into making the right holiday choice please call our sales team for further information on 0330 311 1503 or email newbookings@markwarner.co.uk

Do you cater for people with dietary requirements?

We ask that you please advise of any dietary requirements at the time of booking so that we can make the resort team aware before your arrival. The hotels can cater for most dietary needs but some will have to be double checked with the hotel. We highly recommend talking to one of our Travel Experts if in doubt.  

What is your smoking policy?

For the comfort of all our guests and staff, smoking is allowed only in designated smoking areas, this includes vaping, e-cigarettes and similar.  Your co-operation with this policy is very much appreciated.

Ski holidays

What's included in the ski package?

  • Flights
  • Transfers to and from the resort
  • Chalet/hotel accommodation
  • Welcome drinks and canapes
  • Breakfast. Served from 7.30am - 10am
  • Afternoon tea. Served from 4.30pm - 5.30pm
  • 3 course dinner with wine. Bookings from 7.30 - 8.30pm
  • There is a chalet night off, so guests can dine out at a local restaurant
  • Lift pass collection 

Chargeable extras include; a superb childcare service (4 months - 12 years), in-house beauty salons, reserved ski school places for adults and children and ski and snowboard hire.

Do I need to pay local tourist taxes?

Local tourist taxes are not included in the price and are payable by you when you check out of your holiday accommodation.

The French resort tax at Chalet Hotel L’Ecrin is €5.06 per person per night from 1st January 2024. This will be payable at the end of the holiday in resort. Charges apply to anyone aged 18+.

What is my change over / transfer day for ski holidays?

All of our ski holidays run Sunday to Sunday. 

How much are lift passes and ski equipment hire?

To access the lifts on the mountain, you need a lift pass. If you are a complete beginner, some of the beginner lifts are free to use, but all other lifts require a lift pass. You can pre-book these for your holiday and our resort team will have them waiting at the hotel the day you arrive. We also recommend pre-booking your skis and boots. Once in resort, you can head to the ski hire shop to pick your equipment up.



Lift pass pricesFollow the link below to find out the cost of ski & snowboard rental at our resort:Tignes - Chalet Hotel L'Ecrin Ski & Snowboard section

Do I need ski/snowboard lessons & how much do they cost?

If you have never skied or snowboarded before, lessons are a great way to build up confidence and learn how to get around the mountain. We also sell ski school for all abilities; all the way to competition level.
Follow the link below to find out the cost at our resort: Tignes (Evolution 2 ski school) - L'Ecrin

What do I need to pack for my ski holiday?

The following things are needed to make the most out of your ski holiday:
  • Coat – warm and waterproof
  • Ski trousers – warm and waterproof
  • Thermal tops and leggings
  • Long ski socks
  • Gloves – warm and waterproof
  • Top or jumper to wear over thermals
  • Neck warmer or scarf that can be tucked into ski jacket.
  • Hat
  • Goggles/ sunglasses
  • Ski helmet (can be hired in resort)
  • Boots or shoes with grip
  • Suncream

Summer holidays

What's included in the summer package?

What is the average daytime temperature in July / August?

Greece's average temperature in July/August is 31C
Turkey's average temperature in July/August 29C

Do you offer activity weeks in the summer?

Our sun resorts have a wide range of complimentary activities for you to enjoy during your holiday, but we also run a number of specialised activity weeks throughout the summer too. 

Our specialist weeks allow you to further develop your skills at a sport such as tennis, sailing or windsurfing. This also gives guests the chance to meet other fellow holiday-makers and participate in social evenings.

Learn more about our activity weeks, by visiting our activity holidays section



What meals are included?

  • Full board - Breakfast, lunch and dinner are included. (Drinks are not included)
  • Half board - Breakfast and dinner are included. 
  • Resort board - You will enjoy 5 days of full board dining (drinks not included) and 2 days of half board dining (breakfast and lunch) giving you 2 nights to explore local cuisine. 
The board basis that is included with your holiday is resort dependant. Please see below for further details:

Do I need to pay local tourist taxes?

Local tourist taxes are not included in the price of summer holidays to Greece and are payable by you when you check out of our holiday accommodation. These are applicable to all bookings.


The Greek Tax 'Climate Crisis Resilience Fee':
  • EUR €7.00 per room per night in Aeolian Village, Kamari and Paleros Beach Resorts
  • EUR €10.00 per room per night in Lemnos Beach Resort

Booking process


If booking 12 or more weeks outside of your holiday, you will pay a deposit of £175pp. Once inside 12 weeks, the full amount will need to be paid. Find more information on how to pay, visit the section  Booking Conditions

Can I change or cancel my booking?

Amendments

All amendments to bookings can either be requested by telephone to the After Sales Department on 0330 311 1504 or by email, to customerservices@markwarner.co.uk  (if you have booked direct with us). We will endeavour to assist if we can.

Once we have issued the confirmation invoice, there will be a charge of £50 per occasion a change is made (if the change can be made) except as set out below.

Changes made within 12 weeks of departure will be treated as a cancellation of the original arrangements by you and cancellation charges will apply. However, if the change is to increase the number of persons booked, no amendment fee or cancellation charges will be payable.

Similarly, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment fee of £50 per occasion will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question as well as the amendment fee of £50 per occasion.

Cancellations

Cancellation shall take effect only when written notification from the first named person on the booking is received by us or your travel agent. In all cases of cancellation, the deposit and any amendment charges will be forfeited.

Read here to see cancellation terms and conditions

Can I take the package without flights?

We offer accommodation only holidays for travellers making their own way to resort, depending on date and destination. Please call our sales team on 0330 311 1503 for further information.


What is a childshare price?

A childshare price is the cost of the child when going over the occupancy of a room. This child would usually be on an extra bed, so we offer a discount from the child price to the child share price.

  • In the summer, children 2-11 years (on return date of travel) pay child prices.

  •  In the winter, children 2-15 years (on return date of travel) pay child prices.

What is an under occupancy fee/ sole occupancy?

Prices are based on at least two people sharing a room. If fewer than the standard occupancy share the room, an under occupancy fee will apply. This is because the cost of providing the room is the same regardless of how many people occupy that room - eg if a solo traveller occupies a room with more than one bed. These under occupancy supplements may vary depending on date of travel. 

During some dates, such as Club Mark Warner Weeks, we offer twin or double rooms for solo travellers with a reduced under occupancy fee.


Childcare

Childcare must be pre-booked.

What time does the summer childcare run?

Mornings: 09:00-12:30
Afternoons: 14:30-17:30 In summer we have children's club from 4 months to 17 years, over 2 years is free and 4 months - 2 years is chargeable.


What time does the winter childcare run?

For Babies, Toddlers and Minis we are open 6 days a week from  9am to 5:30pm, Monday to Saturday.
Kidz Club is open 5 days a week from 9am to 6pm Monday to Friday.

What age do you take babies from?

We take babies from 4 calender months and older.


Do you cater for children with special needs?

We are happy to assist should your child have any additional needs.

We would ask that you telephone our Reservations team, prior to booking your holiday to discuss arrangements we might need to make to ensure that we are able to help you on your chosen departure date.

Do you provide buggies?

Buggies are only for the use of Mark Warner Nannies but you can bring your own. Parents can take them up to the gate and then they are placed in the hold of the aircraft


Will my children be together?

Due to the high volume of children we have, during busy periods the childcare clubs will be split down into further groups, this will be done according to age.  If you are travelling with another booking and want your children to be in the same groups then a request can be put in with our reservations department prior to travel but this is not guaranteed.



Are the nannies English-speaking?

Yes they are, and the majority of our nannies have an NNEB, DCE, NVQ or equivalent qualification, or at least 2 years relevant childcare experience.


Can I pre book babysitting?

No, babysitting can only be arranged with the childcare manager in resort; it is available at an additional cost and is subject to availability of the childcare staff at the time.


Children's beds

Children 2 years of age and over will automatically be allocated a bed. If you wish to have a bed side barrier for your child's bed please contact our After Sales Department or tell our sales team when making a booking.


Can children eat with us in the evening?

Yes. Your children are welcome to eat with you in the evening. Please note that this will be an adult orientated menu. Alternatively your children can eat children's dinner served at 5 o'clock with a children's menu.


What childcare clubs are available in the winter?

Baby Club, 4mths - 11mths.
Toddler Club, 1yr - 2yrs.
Mini Club, 3yrs - 5yrs.
Kidz Club, 6yrs - 12 yrs.
They are all pre-bookable in the UK and subject to availability.

Can we use Evening Listening if the children are not booked into day time childcare?

The evening listening service is only available for those who have booked daytime childcare.
In the summer the evening listening service is available for children aged 5 years and under, for those aged 6-9 years olds there is a supervised movie club. Children need to be booked into daytime childcare clubs to use both of these services.

In the winter this service is for children 12 years and under who are booked into the daytime childcare and is included in the cost


What activities do the children do in the summer?

  • 4 months - 11 months. Activities include soft play, bubble play and seaside strolls.
  • Toddler 1 and 2 Clubs: 1 year - 2 years. Activities include; bikes and trikes, pool time, songs and stories, sandcastle making, splatter painting
  • Mini Club: 3 - 5 years. Activities include; wave jumping, puppet show, songs and stories, mini club sailing, painting.
  • Junior Club: 6 - 9 years. Activities include; windsurfing, sailing, table tennis, circus tricks, tennis, Volleyball, rip tag, pool games.
  • Kidz Club: 10 - 13 years. Activities include; rounders, windsurfing, sailing, kayaking, kite flying, & sea frisbee.
  • Indy Club: 14 - 17 years. Activities include; windsurfing, sailing, beach cricket, volleyball, SUP boarding, kayaking, & rounders

What do I need to bring for the children on a summer holiday?

  1. Rucksack - labelled with child's name
  2. Sun cream - factor 30+
  3. Sun hat or cap
  4. Swim wear
  5. Beach shoes/ crocs or similar
  6. Trainers
  7. UV Rash vest
  8. Sunglasses
  9. Bibs
  10. Nappies and nappy sacs
  11. Aqua nappies
  12. Wet wipes
  13. Comforters/dummies
  14. Bottles/feeder cups
  15. Formula milk
  16. Pushchairs
Please Note: At most of our resorts there is a resort shop which will stock items such as wet wipes, aqua nappies, sun hats and sun cream. However, it is advisable to bring a supply with you in case of stock of an item has sold out.

What do I need to bring for the children on a ski holiday?

  1. Bag - labelled with child's name
  2. Suncream - factor 30+
  3. Waterproof Gloves - not wool
  4. Sunglasses/Goggles
  5. Ski suit/Snow suit - wind and shower proof
  6. Suitable clothing for layering under ski suit
  7. Ski helmet (can be pre-booked)
  8. Warm hat - not wool Boots - suitable for snow
  9. Ski socks
  10. Swimsuit/Aqua nappies
  11. Nappies and nappy sacks
  12. Wet wipes/lotion
  13. Comforters (if required)
  14. Bottles/feeder cups
  15. Formula milk
  16. Pushchair
  17. Bib

If I don't book childcare, can my child still have lunch in the ski chalet hotels?

Please note that children's lunch is just served only for those booked into our childcare.


Children's mealtimes for ski holidays

  • Breakfast; Children are to be supervised by parents.

  • Lunch; Children booked into our clubs and having lunch at the Chalet Hotel are supervised by the childcare team.

  • High Tea; At 5pm a supervised high tea is served to the younger children, this is supervised by the parents (not available on the dine-out evening).

If your child has special dietary requirements, you will be asked to complete a form which will ask you about any requirements.


What time is the Ski/Summer Evening Childcare?

Our supervised evening childcare service  is open from 7:30pm - 10.30pm daily (closed on transfer  day and the dine-out evening). The evening listening service is only available for those who have booked daytime childcare and is included in the cost.


Ski School

We have reserved ski school places with Evolution 2. Ski school is pre-bookable in the UK. If you would like private lessons they can be booked in resort.


Ski School, drop off and collection

Children booked into our Mini and Kidz clubs will be taken to/from morning ski school lessons, if you have booked into Evolution 2 through us. During peak season this will be extended to include full day lessons.


Flights and transfers

What are your flight times?

For our summer and winter flights, please visit our resort flight details sections. 

OUR ROUTES

ResortRouteDayAirline
Kamari (Rhodes)
London Gatwick to RhodesSaturdayEnter Air
Lemnos (Lemnos)London Gatwick to LemnosFridayEnter Air
Paleros (Greece)London Gatwick to PrevezaSundayBritish Airways Euroflyer
 Phokaia (Turkey)London Gatwick to IzmirTuesdayBritish Airways
Aeolian Village (Lesvos)London Gatwick to MytileneWednesdayEnter Air


Alternatively, you can call our Sales Team on 0333 305 9795 if you would like more information, as flights and times can vary subject to resort.

Please note as our travel arrangements are made months in advance, the flight details shown are subject to change.

Luggage allowance and extras

Luggage allowance, catering, extras and supplements vary between airlines. Please visit our Luggage Allowance and Extras section  or please refer to your relevant airline for details. 

For further information on our flying programme, please refer to Flight Information on the  Travel Information section.

If you have any questions relating to flights please call our sales team on 033 3305 7047.

Can I collect Air-miles on Mark Warner's British Airways Flights?

BA airmiles can be collected on ski (scheduled) flight, but not summer (charter)

Can I check in online?

BRITISH AIRWAYS

Online check-in is available with BA winter, but not summer. For summer flights, please proceed to check in where you will be issued with your boarding pass.

EASYJET

You will be emailed your Easyjet booking references within 28 days of departure. Please visit Easyjet to complete the check-in process before you travel. During this process you also have the opportunity to select seats and add additional baggage.

JET2

Customers can check in a month in advance at www.jet2.com/markwarner or www.jet2.com if your flight is booked directly with Jet2 and you have their reference number

ENTER AIR

As we operate a charter service with Enter Air customers can't check in online. Please proceed to check in where you will be issued with your boarding pass.

How long are the transfers to the resorts in the summer?

Lemnos Beach Resort: 25 minutes by coach
Paleros Beach Resort: 30 minutes by coach
Kamari Beach Resort: 1 hour by coach
Aeolian Village Beach Resort: 1 hr 30 minutes by coach
Phokaia Beach Resort: 1 hr 20 minutes by coach

How long is the transfer to the resort in the winter?

Tignes, France 

Grenoble to Tignes is approx. 3hrs

What items can I take through airport security?

As a general rule the following must be adhered to:

Liquids, gels and pastes must be 100ml/100g or under and must be in a sealable clear plastic bag no larger than 20cm x 20cm.

If you are travelling with an infant you may exceed this amount by bringing enough baby food/milk for the duration of your flight.

You will be asked to taste a sample of a selection of your items in the presence of security staff so please bear this in mind if you are bringing cartons of milk or similar items. Liquid medicines in excess of 100mls are accepted for travel providing a prescription or letter from a general practitioner is carried as confirmation.

Sharps any scissors or knives that are greater than 6cm are prohibited and will not be able to pass through security. All other sharps such as razor blades, box cutters, scissors axes, hatchets, cleavers, ice axes, ice picks, swords, sabres and sharp or pointed martial arts equipment are strictly forbidden.

Please note that the above information is applicable to UK airports and our overseas stations may differ depending on location and local regulations.

Is my infant entitled to a baggage allowance?

British Airways
Infants are allowed 1 piece of hand baggage up to 23kg. Buggies will go into the hold, but passengers can use these until they get to the aircraft door.

Jet 2
 
No hold luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.

Easyjet
No luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.

Enter Air
 
No hold luggage allowance for infants. 1 bag- 5kg Hand Luggage 55x 40x 20cm plus car seats and buggy.

Airport representative's phone numbers:

Gatwick – Ace Duty Handling -  01293 507441

Do I get meals on board the flight?

  • British Airways has a buy on board service.
  • Jet2 has a buy on board service. It is also pre-bookable online at www.jet2.com/markwarner.
  • Easyjet has a buy on board service.
  • Enter Air has a buy on board service.

When will I receive my tickets?

We issue e-tickets. These will be sent between 7-14 days prior to departure. For those passengers on scheduled services, you will receive your airline references either at time of booking (Multicom) or approx. 1 month from departure (allocations) so you can complete the online booking at appropriate time.

What time should I check in?

As an increasing number of aircraft are missing their departure slots due to late reporting passengers, we would ask you to arrive at the check-in desk with plenty of time and no less than two hours prior to the scheduled departure time.

How do I book the Gatwick North and South Terminal Lounges?

Book direct with the airport - visit the Gatwick website.

What sporting equipment can I take with me and do I need to pre-book this?

British Airways – Ski carriage, please book directly with BA on their website once BA reference number has been provided within one month of departure. Bike carriage can only be paid for at check. 

Please note British Airways flights cannot accept hang gliders, windsurfing boards or sails, kayaks or canoes for carriage. Please advise Sales team if you plan to take bike so we can notify BA.

The following items are permitted for travel at an additional cost; this is dependent on your airline. 

Enter Air- Bike Carriage please book directly with Mark Warner from £60 each way. Other sporting equipment such as kitesurfs, wingfoils, golf clubs, water skis & windsurf boards can be carried for the same charge bookable direct with Mark Warner. If you would like to carry a windsurf board with mast please provide Mark Warner with all dimensions well ahead of travel as these must be pre-authorised by Enter Air.

Golf clubs - will only be accepted if appropriately packed to safeguard against damage. Surf boards not exceeding 190cm x 75cm x 65cm· Water skis not exceeding 190cm x 75cm x 65cm· Body boards/Surf boards not exceeding 190cm x 75cm x 65cm Windsurfing boards not exceeding 182cm x 91cm·


All bicycles must be packed in stiff cardboard or protective case with pedals removed and handlebars in line with frame. Tyres must be partially deflated.