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About our holidays

Do you cater for people with disabilities?

Although we welcome people with disabilities, some of our hotels are more suited than others. So we can guide you into making the right holiday choice please call our sales team for further information on 0333 305 9795 or email newbookings@markwarner.co.uk

Do you cater for people with dietary requirements?

We ask that you please advise of any dietary requirements at the time of booking so that we can make the resort team aware before your arrival. The hotels can cater for most dietary needs but some will have to be double checked with the hotel. We highly recommend talking to one of our Travel Experts if in doubt. 

What is your smoking policy?

For the comfort of all our guests and staff, smoking is allowed only in designated smoking areas, this includes e-cigarettes and similar.  Your co-operation with this policy is very much appreciated.

Ski holidays

What's included in the Winter package?

  • Flights
  • Transfers to and from the resort
  • Chalet/hotel accommodation
  • Welcome drinks and canapes
  • Breakfast. Served from 7.30am - 10am
  • Afternoon tea. Served from 4.30pm - 5.30pm
  • 3 course dinner with wine. Bookings from 7.30 - 8.30pm)
  • Thursday night is chalet night off, so guests can dine out at a local restaurant
  • Lift pass collection (excludes the Loden)

Chargeable extras include; a superb childcare service (4 months - 12 years), in-house beauty salons, reserved ski school places for adults and children and ski and snowboard hire.

Facilities vary by property

What is your change over / transfer day for ski holidays?

All of our ski holidays run Sunday to Sunday. 

What meals are included?

At all of our ski properties you will be catered for on a chalet board basis. This means you will get breakfast and afternoon tea everyday of your holiday and a three-course meal with wine 6 evenings of your holiday. On one of the nights, you will have the chance to eat out of the hotel at a local restaurant. This is at an additional cost. 

What is Ski hosting?

As many of you will know, due to a French court case Mark Warner and all other British ski companies won’t be operating our usual ski hosting programme in France. The St Anton region of Austria has also followed suit so our hosts in France and Austria won’t now be able to ski with our guests.

The moment you arrive at the airport, our hosts will be on hand to help. They will accompany you on the transfer from the airport to resort, answering any questions you might have and once you get to resort they will have pre-booked lift passes ready for collection. In the mornings they will give advice about different levels of ski groups direct groups towards the best pistes and snow conditions.

How much are lift passes and ski equipment hire?

To access the lifts on the mountain, you need a lift pass. If you are a complete beginner, some of the beginner lifts are free to use, but all other lifts require a lift pass. You can pre-book these for your holiday and our resort team will have them waiting at the hotel the day you arrive. We also recommend pre-booking your skis and boots. Once in resort, you can head to the ski hire shop to pick your equipment up. 

For next ski season 2018/19 lift passes will be pre-bookable but the balance is to be paid in Euros on arrival. You will be able to reserve your lift pass once prices have been released for next season. We will notify you by email once you can reserve your lift pass.

Follow these links to find out the cost at each resort:

Do I need ski/snowboard lessons & how much do they cost?

If you have never skied or snowboarded before, lessons are a great way to build up confidence and learn how to get around the mountain. 

Follow these links to find out the cost at each resort: 

What do I need to pack for my ski holiday?

The following things are needed to make the most out of your ski holiday: 

  • Coat – warm and waterproof
  • Ski trousers – warm and waterproof
  • Thermal tops and leggings
  • Long ski socks
  • Gloves – warm and waterproof
  • Top or jumper to wear over thermals
  • Neck warmer or scarf that can be tucked into ski jacket.
  • Hat
  • Goggles/ sunglasses
  • Ski helmet (can be hired in resort)
  • Boots or shoes with grip
  • Suncream

Summer holidays

What's included in the summer package?

  • Flights and Transfers
  • Accommodation
  • Dining is dependent on resort with full board, & half board options available.
  • Sailing tuition
  • Windsurfing tuition
  • Kayaking
  • SUP Boards
  • Tennis
  • Mountain biking / road cycling and guiding
  • Fitness and activity programme
  • Scuba 'try dive' (exclusive to the Greek resorts)
  • Half day childcare for the 2-5 year olds; full day children's clubs for the 6-17 year olds (4 months - 2 years is chargeable). Please note activities and childcare clubs on offer vary depending on resort.

What is the average daytime temperature in July / August?

Greece's average temperature in July/August is 31C

Sardinia's average temperature in July/August 30C

Corsica average temperature in July/August 29C

Do you offer any adult only holidays in the summer?

We do not have any adult only holidays however we do offer Club Mark Warner weeks, which give adult guests the chance to meet other fellow holiday-makers and participate in local excursions, group night outs and activities together.

What meals are included?

  • Full board - Breakfast, lunch and dinner are included. Wine is also included at meal times at San Lucianu Beach Resort, Perdepera Beach Resort and Lemnos Beach Resort.
  • Half board - Breakfast and dinner are included. NB: For those on half board, there is the option to upgrade to Full Board at an additional cost, drinks are not included.
  • Resort board - You will enjoy 5 days of full board dining (drinks not included) and 2 days of half board dining (breakfast and lunch) giving you 2 nights to explore local cuisine.

The board basis that is included with your holiday is resort dependant. Please see below for futher details:

  • Levante - Half board
  • Lakitira - Half board 

  • Phokaia - Resort board

  • San Lucianu - Full board + wine at meals
  • Perdepera - Full board + wine at meals
  • Lemnos - Full board + wine at meals

Booking process

Can I change or cancel my booking?

Amendments

All amendments to bookings can either be requested by telephone to the After Sales Department on 0333 305 9795 or by email, to administration@markwarner.co.uk (if you have booked direct with us). We will endeavour to assist if we can.

Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below.

Changes made within 10 weeks of departure will be treated as a cancellation of the original arrangements by you and cancellation charges will apply. However, if the change is to increase the number of persons booked, no amendment fee or cancellation charges will be payable.

Similarly, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question as well as the amendment fee of £35 per person affected.

Cancellations

Cancellation shall take effect only when written notification from the first named person on the booking is received by us or your travel agent. In all cases of cancellation the deposit and any amendment charges will be forfeited. If the booking is cancelled 10 weeks or less before departure the following cancellation fees, expressed as a percentage of the total holiday cost excluding any amendment charges, will become immediately payable to us

Winter (and Summer bookings made before the 21st August):

More than 70 days - deposit only

43 to 70 days - 30%

29 to 42 days - 50%

15 to 28 days - 70%

14 days or less - 100%

Summer (Bookings made after 21st August 2017):

More than 84 days - deposit only

84 to 64 days - 30%

63 to 50 days - 50%

49 to 29 days - 70%

28 to 15 days – 90%

14 days or less - 100%

Can I take the package without flights?

We offer accommodation only holidays for travellers making their own way to resort. We offer a discount depending on date and destination. The discount is only applicable to holidays sold at full brochure price and the maximum ever discounted (applicable to date and destination) is £100 per person. Please call our sales team on 0333 305 9795 for further information.

What is a childshare price?

A childshare price is the cost of the child when going over the occupancy of a room. This child would usually be on an extra bed, so we offer a discount from the child price to the child share price.

In the summer, children under 12 years old (on return date of travel) pay child prices. 

In the winter, children under 16 years old (on return date of travel) pay child prices. 

Can I book accommodation and organise my own flights?

We offer accommodation only holidays for travellers making their own way to resort. We offer a discount depending on date and destination. The discount is only applicable to holidays sold at full brochure price. Please call our sales team on 0333 305 9795 for further information.

Childcare

Childcare must be pre-booked.

What time does the summer childcare run?

Mornings: 09:00-12:30 (09:00 – 12:00 in San Lucianu)
Afternoons: 14:30-17:30  In summer we have children's club from 4 months to 17 years, over 2 years is free and 4 months - 2 years is chargeable.

What time does the Winter childcare run?

All clubs run from 9am to 5:30pm, Monday – Friday. On Saturday the club only run until 1pm.

What age do you take babies from?

We take babies from 4 months and older.

Do you cater for children with special needs?

If your child has special needs we'll do our best to accommodate them.

We simply ask you to call us before booking to discuss what arrangements we might need to make to ensure that we are able to help you on your chosen departure date.

Do you provide prams?

Prams are only for the use of Mark Warner Nannies but you can bring your own. Parents can take them up to the gate and then they are placed in the hold of the aircraft (at no extra cost).

Will my children be in the same kids club?

Depending on their age, they may be in different clubs. This is because we operate a strict ratio of children to nannies which varies between clubs, plus most organised activities are aimed at specific age groups.

24 hour kitchen

Our summer resorts all have 24 hour kitchens except for Levante where a complimentary sterilising pack is available in guest’s rooms upon check in.  In Lemnos the kitchen is available from 8:30-11pm, but there is a night watch in case access is needed outside of these hours.

Are the nannies English-speaking?

Yes they are, and the majority of our nannies have an NNEB, DCE, NVQ or equivalent qualification, or at least 2 years relevant childcare experience.

Can I pre book babysitting?

No, babysitting can only be arranged with the childcare manager in resort; it is from 15 euros an hour and is subject to availability. This service is subject to availability of staff.

Children's beds

Children 2 years of age and over will automatically be allocated a bed. If you wish to have a bed side barrier for your child's bed please contact our After Sales Department or tell our sales team when making a booking.

Can children eat with us in the evening?

Yes. Your children are welcome to eat with you in the evening. Please note that this will be an adult orientated menu. Alternatively your children can eat children's dinner served at 5 o'clock with a children's menu.

What childcare clubs are available in the winter?

Baby Club, 4mths - 11 mths.
Toddler Club, 1yr - 2yrs.
Mini Club, 3yrs - 5yrs.
Kidz Club, 6yrs - 12 yrs. They are all pre-bookable in the UK.

There is no childcare at the following Chalet Hotels; Rosanna, Chalet Loden.
In Tignes the Chalet Hotel Aiguille Percee and The Chalet Hotel Ecrin have no Baby Club.

Can we use evening crèche if the children are not booked into day time childcare?

Summer: We can only take children from 4 months old to 5 years old for the evening crèche, and from 6 - 9 years children have evening entertainment including a supervised movie.

All children 10 to 13 years booked into daytime Kidz club are encouraged to join our Kidz dinner and games night provided by their leaders 6 days a week from 7.30pm to 9.30pm. You will need to register your child for this service and sign them in and out of the evening club. 

For our teens 14 to 17 years we offer a more grown up affair with a social dinner and games night until 10.30pm. This group may come and go as they please but also have to be booked into the Indy club during the day.

Winter: Yes it is available to all children between 4 months and 12 years but for those not booked into daytime childcare, evening childcare will be charged at £60 per child per week and should be pre-booked as places are limited.

What activities do the children do in the summer?

4 months - 11 months. Activities include soft play, bubble play and seaside strolls.

Toddler 1 and 2 Clubs: 1 year - 2 years. Activities include; bikes and trikes, pool time, songs and stories, sandcastle making, splatter painting

Mini Club: 3 - 5 years. Activities include; wave jumping, puppet show, songs and stories, mini club sailing, painting.

Junior Club: 6 - 9 years. Activities include; windsurfing, sailing, table tennis, circus tricks, tennis, Volleyball, rip tag, pool games.

Kidz Club: 10 - 13 years. Activities include; rounders, windsurfing, sailing, kayaking, kite flying, & sea frisbee.

Indy Club: 14 - 17 years. Activities include; windsurfing, sailing, beach cricket, volleyball, SUP boarding, kayaking, & rounders

What do I need to bring for the children on a summer holiday?

  1. Rucksack - labelled with child's name
  2. Sun cream - factor 30+
  3. Sun hat
  4. Swim suit/ UV suit
  5. Beach shoes/ crocs or similar
  6. Trainers
  7. UV T-shirt
  8. Sunglasses
  9. Bibs
  10. Nappies and nappy sacs
  11. Aqua nappies
  12. Wet wipes
  13. Comforters/dummies
  14. Bottles/feeder cups
  15. Formula milk
  16. Pushchairs

Please Note: At most of our resorts there is a resort shop which will stock items such as wet wipes, aqua nappies, sun hats and sun cream. However, it is advisable to bring a supply with you in case of stock of an item has sold out.

What do I need to bring for the children on a ski holiday?

  1. Bag - labelled with child's name
  2. Suncream - factor 30+
  3. Gloves - not wool
  4. Sunglasses/Goggles
  5. Ski suit/Snow suit - wind and shower proof
  6. Suitable clothing for layering under ski suit
  7. Ski helmet (can be hired in resort)
  8. Warm hat - not wool Boots - suitable for snow
  9. Ski socks
  10. Swimsuit/Aqua nappies (if staying at chalet hotels Berangere or Le Val d'Isere)
  11. Nappies and nappy sacks
  12. Wet wipes/lotion
  13. Comforters (if required)
  14. Bottles/feeder cups
  15. Formula milk
  16. Pushchair
  17. Bib

If I don't book childcare, can my child still have lunch in the ski chalet hotels?

Please note that children's lunch is just served only for those booked into our childcare.

Children's mealtimes for ski holidays

All Chalet Hotels apart from Rosanna & Chalet Loden.

Breakfast; Children are to be supervised by parents.

Lunch; Children booked into our clubs and having lunch at the Chalet Hotel are supervised by the childcare team. High Tea; At 5pm a supervised high tea is served to the younger children, to be supervised by the parents.

Early Dinner; During school holidays, an early dinner is served at 7pm. Children who have early dinner or high tea are not expected to attend dinner later, as this is essentially a grown-up occasion.

If your child has special dietary requirements, you will be asked to complete a form which will ask you about any requirements.

What time is the ski evening crèche?

This is available to all children and is open from 7:30 - 10.30pm daily (closed on Sunday). Babysitting is available at an extra charge but subject to availability. For those not booked into daytime childcare, evening childcare will be charged at £60 per child per week and should be pre-booked as places are limited.

Ski School

We have reserved ski school places in our hand-picked schools throughout the Alps. Most ski schools take children from 4 years, but La Plagne offers a special Snowman Kindergarten for 3 year olds. All ski school is pre-bookable in the UK. If you would like private lessons they can be booked in resort.

Ski School, drop off and collection

All Chalet Hotels apart from the Rosanna, Tarentaise & Chalet Loden offer a drop off service. When booking ski school for 4 years and above through us, while also booked into the relevant club, our nannies can take them to and from the ski school.

Flights and transfers

What are your flight times?

For our Summer and Winter flights please visit our flights page: www.markwarner.co.uk/flight-times

Please call our Sales Team on 0333 305 9795 if you would like more information.

Please note as our travel arrangements are made months in advance, the flight details shown are subject to change.

What is my hand luggage allowance?

British Airways

One piece of hand luggage up to 23kg, not exceeding 56cm x 45cm x 25cm. You must be able to put it into the overhead locker without assistance.

Plus one laptop-sized bag, handbag or briefcase.

Jet2

One bag up to 10kg  - not exceeding 56cm x 45cm x 25cm.

Thomas Cook

One bag up to 6kg - not exceeding 55cm x 40cm x 20cm.

Easyjet

One bag up to 10kg - not exceeding 56 x 45 x 25cm

Enterair

One bag up to 5kg - not exceeding 55cm x 40cm x 20cm.

What is the luggage allowance in the winter?

British Airways

20kg up to 2 pieces

Easyjet

20kg (1 piece)

Jet2

22kg (1 piece)

 

What is the luggage allowance in the summer?

British Airways

23kg (1 piece)

Easyjet

23kg (1 piece)

Jet2

22kg (1 piece)

Thomas Cook

20kg (1 piece)

Enterair

20kg (1 piece)

Can I collect Air-miles on Mark Warner's British Airways Flights?

As we have a charter service with British Airways, Air-miles cannot be collected on our flights.

Can I check in online?

British Airways
As we operate a charter service with British Airways customers can't check in online. Please proceed to check in where you will be issued with your boarding pass.

Easyjet
You will be emailed your Easyjet booking references within 28 days of departure. Please visit Easyjet to complete the check-in process before you travel. During this process you also have the opportunity to select seats and add additional baggage. 

Jet2
Customers can check in a month in advance at www.jet2.com/markwarner

Thomas Cook
Within 24 hours of departure you can visit the website to check-in online. 

Thomas Cook

20kg (1 piece)

Can I pre-book seats on my flights?

Easyjet
Please visit Easyjet to select seats and add additional baggage. 

Jet 2
Seats are pre-bookable at www.jet2.com/markwarner from £8 per person each way.

British Airways
Seat are not pre-bookable

Thomas Cook
On completion of your booking you can visit Thomas Cook to add additional baggage and pre-select seats. 

Enterair
Seats are allocated at check in. Front row and exit seats are payable at check in on a first come first served basis.

How long are the transfers to the resorts in the summer?

Lakitira 15 minutes by coach

Helona 15 minutes by coach

Levante Beach 30 minutes by coach.

Lemnos Beach 30 minutes by coach

Perdepera 1 hour 45 minutes – 2 hours by coach

San Lucianu 30 minutes by coach

Phokaia 1 hour 45 mins by coach

How long are the transfers to the resorts in the winter?

Val d'Isere, France

Grenoble to Val D'isere is approx. 3hrs

Tignes, France

Grenoble to Tignes is approx. 3hrs

Les Deux Alpes, France

Grenoble to Les Deux Alpes is approx. 1hr 45 mins

La Plagne, France

Grenoble to La Plagne is approx. 2hrs 45 mins

Meribel, France

Grenoble to Meribel/Mottaret is approx 2hrs 30 mins 

St Anton, Austria

Friedrichshafen to St Anton is approx 1 hr 30 mins.

What items can I take through airport security?

As a general rule the following must be adhered to:

Liquids, gels and pastes must be 100ml/100g or under and must be in a sealable clear plastic bag no larger than 20cm x 20cm.

If you are travelling with an infant you may exceed this amount by bringing enough baby food/milk for the duration of your flight.

You will be asked to taste a sample of a selection of your items in the presence of security staff so please bear this in mind if you are bringing cartons of milk or similar items. Liquid medicines in excess of 100mls are accepted for travel providing a prescription or letter from a general practitioner is carried as confirmation.

Sharps Any scissors or knives that are greater than 6cm are prohibited and will not be able to pass through security. All other sharps such as razor blades, box cutters, scissors axes, hatchets, cleavers, ice axes, ice picks, swords, sabres and sharp or pointed martial arts equipment are strictly forbidden.

Please note that the above information is applicable to UK airports and our overseas stations may differ depending on location and local regulations.

How do I book ski carriage?

Direct with Mark Warner, either on the website when making your booking or through the call centre.

£40 per person return with JET2 or British Airways, however if it is booked on the day at the airport the cost increases. It is subject to availability.

Easyjet flights to Friedrichshafen are booked directly through Easyjet at a cost of £70 return. It is subject to availability.

Is my infant entitled to a baggage allowance?

British Airways
One hold bag up to 20kg, one hand luggage bag up to 20kg & a buggy and a car seat.

Jet 2
No hold luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.

Easyjet
No luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.

Thomas Cook
One bag up to 10kg, plus car seats and buggy. No hand luggage.

Enterair
One bag up to 10kg, plus car seats and buggy. No hand luggage.

Airport representative's phone numbers:

Gatwick - Skybreak - 01293 555700.

Manchester - Sue Aitken - 07774 418040.

Birmingham – Airport Agencies 0121 7677768

Heathrow - Airport Agencies - 07979537 121

Do I get meals on board the flight?

British Airways has a buy on board service.

Jet2 has a buy on board service. It is also pre-bookable online at www.jet2.com/markwarner.

Easyjet has a buy on board service.

When will I receive my tickets?

We issue e-tickets. These will be sent between 7-14 days prior to departure.

What time should I check in?

As an increasing number of aircraft are missing their departure slots due to late reporting passengers, we would ask you to arrive at the check-in desk with plenty of time and no less than two hours prior to the scheduled departure time.

How do I book the Gatwick North and South Terminal Lounges?

Book direct with the airport - visit the Gatwick website.

What sporting equipment can I take with me and do I need to pre-book this?

British Airways/Germania - £20 each way per Ski carriage. Charges will occur at check in if this is not pre-booked  and will cost from £40 each way per additional bag. Bike carriage can be organised at £25 each way.

Jet 2 - Golf Clubs and water skis can be pre-booked online at www.jet2.com/markwarner at a cost of £25 per item per one way flight. £20 each way per Ski carriage

The following items are permitted for travel at an additional cost; this is dependent on your airline. Non motorised bicycles - must be packed in stiff cardboard or protective case with pedals removed and handlebars in line with frame. Tyres must be partially deflated.

Diving equipment· Golf clubs - will only be accepted if appropriately packed to safeguard against damage. Surf boards not exceeding 190cm x 75cm x 65cm· Water skis not exceeding 190cm x 75cm x 65cm· Body boards/Surf boards not exceeding 190cm x 75cm x 65cm

Windsurfing boards not exceeding 182cm x 91cm· Canoes and Kayaks· Kite surf boards· Hang gliders Please note British Airways flights cannot accept Hang gliders, windsurfing boards or sails, Kayaks or canoes for carriage.

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