Although we welcome people with disabilities, some of our hotels are more suited than others. So we can guide you into making the right holiday choice please call our sales team for further information on 0333 305 9795 or email firstname.lastname@example.org
We ask that you please advise of any dietary requirements at the time of booking so that we can make the resort team aware before your arrival. The hotels can cater for most dietary needs but some will have to be double checked with the hotel. We highly recommend talking to one of our Travel Experts if in doubt.
For the comfort of all our guests and staff, smoking is allowed only in designated smoking areas, this includes e-cigarettes and similar. Your co-operation with this policy is very much appreciated.
Chargeable extras include; a superb childcare service (4 months - 12 years), in-house beauty salons, reserved ski school places for adults and children and ski and snowboard hire.
Facilities vary by property
Local tourist taxes are not included in the price and are payable by you when you check out of your holiday accommodation. These are applicable to all bookings made from 1st June 2019 onwards and may vary by destination.
Charges vary by hotel & destination, however at the time of publication (1.06.2019) are €1 - €2.50 per person per night in France & €3 per person per night in Austria.
All of our ski holidays run Sunday to Sunday.
At all of our ski properties you will be catered for on a chalet board basis. This means you will get breakfast and afternoon tea everyday of your holiday and a three-course meal with wine 6 evenings of your holiday. On one of the nights, you will have the chance to eat out of the hotel at a local restaurant. This is at an additional cost.
As many of you will know, due to a French court case Mark Warner and all other British ski companies won’t be operating our usual ski hosting programme in France. The St Anton region of Austria has also followed suit so our hosts in France and Austria won’t now be able to ski with our guests.
The moment you arrive at the airport, our hosts will be on hand to help. They will accompany you on the transfer from the airport to resort, answering any questions you might have and once you get to resort they will have pre-booked lift passes ready for collection. In the mornings they will give advice about different levels of ski groups direct groups towards the best pistes and snow conditions.
To access the lifts on the mountain, you need a lift pass. If you are a complete beginner, some of the beginner lifts are free to use, but all other lifts require a lift pass. You can pre-book these for your holiday and our resort team will have them waiting at the hotel the day you arrive. We also recommend pre-booking your skis and boots. Once in resort, you can head to the ski hire shop to pick your equipment up.
Follow these links to find out the cost at each resort:
If you have never skied or snowboarded before, lessons are a great way to build up confidence and learn how to get around the mountain.
Follow these links to find out the cost at each resort:
The following things are needed to make the most out of your ski holiday:
Greece's average temperature in July/August is 31C
Sardinia's average temperature in July/August 30C
Turkey's average temperature in July/August 29C
We do not have any adult friendly holidays however we do offer Club Mark Warner weeks, which give adult guests the chance to meet other fellow holiday-makers and participate in local excursions, group night outs and activities together.
The board basis that is included with your holiday is resort dependant. Please see below for further details:
Local tourist taxes are not included in the price of summer holidays to Greece and are payable by you when you check out of our holiday accommodation. These are applicable to all bookings made from August 2019 for summer 2020 onwards and may vary by resort.
Charges will vary by hotel, however costs are calculated based on the number of overnight stays and room type, ranging from 0.50cent to €4 per room per night.
If booking 12 or more weeks outside of your holiday, you will pay a deposit of £175pp. Once inside 12 weeks, the full amount will need to be paid. 'How to pay' details >>
All amendments to bookings can either be requested by telephone to the After Sales Department on 0333 305 9795 or by email, to email@example.com (if you have booked direct with us). We will endeavour to assist if we can.
Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below.
Changes made within 12 weeks of departure will be treated as a cancellation of the original arrangements by you and cancellation charges will apply. However, if the change is to increase the number of persons booked, no amendment fee or cancellation charges will be payable.
Similarly, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question as well as the amendment fee of £35 per person affected.
Cancellation shall take effect only when written notification from the first named person on the booking is received by us or your travel agent. In all cases of cancellation the deposit and any amendment charges will be forfeited.
Read here to see cancellation terms and conditions >>
We offer accommodation only holidays for travellers making their own way to resort. We offer a discount depending on date and destination. The discount is only applicable to holidays sold at full brochure price and the maximum ever discounted (applicable to date and destination) is £100 per person. Please call our sales team on 0333 305 9795 for further information.
A childshare price is the cost of the child when going over the occupancy of a room. This child would usually be on an extra bed, so we offer a discount from the child price to the child share price.
In the summer, children under 12 years old (on return date of travel) pay child prices.
In the winter, children under 16 years old (on return date of travel) pay child prices.
Prices are based on at least two people sharing a room. If fewer than the standard occupancy share the room, an under occupancy fee will apply. This is because the cost of providing the room is the same regardless of how many people occupy that room - eg if a solo traveller occupies a room with more than one bed. These under occupancy supplements may vary depending on date of travel.
During some dates, such as Club Mark Warner Weeks, we offer twin or double rooms for solo travellers without having to pay an under occupancy fee - this is known as 'free sole occupancy'.
Single rooms are available at some of our hotels, whereby the standard occupancy is one person. An under occupancy does not apply to single rooms.
We offer accommodation only holidays for travellers making their own way to resort. We offer a discount depending on date and destination. The discount is only applicable to holidays sold at full brochure price. Please call our sales team on 0333 305 9795 for further information.
Childcare must be pre-booked.
Mornings: 09:00-12:30 (09:00 – 12:00 in San Lucianu)
Afternoons: 14:30-17:30 In summer we have children's club from 4 months to 17 years, over 2 years is free and 4 months - 2 years is chargeable.
All clubs run from 9am to 5:30pm, Monday – Friday. On Saturday the club only run until 1pm.
We take babies from 4 months and older.
If your child has special needs we'll do our best to accommodate them.
We simply ask you to call us before booking to discuss what arrangements we might need to make to ensure that we are able to help you on your chosen departure date.
Prams are only for the use of Mark Warner Nannies but you can bring your own. Parents can take them up to the gate and then they are placed in the hold of the aircraft (at no extra cost).
Depending on their age, they may be in different clubs. This is because we operate a strict ratio of children to nannies which varies between clubs, plus most organised activities are aimed at specific age groups.
Our summer resorts all have 24 hour kitchens except for Levante where a complimentary sterilising pack is available in guest’s rooms upon check in. In Lemnos the kitchen is available from 8:30-11pm, but there is a night watch in case access is needed outside of these hours.
Yes they are, and the majority of our nannies have an NNEB, DCE, NVQ or equivalent qualification, or at least 2 years relevant childcare experience.
No, babysitting can only be arranged with the childcare manager in resort; it is from 15 euros an hour and is subject to availability. This service is subject to availability of staff.
Children 2 years of age and over will automatically be allocated a bed. If you wish to have a bed side barrier for your child's bed please contact our After Sales Department or tell our sales team when making a booking.
Yes. Your children are welcome to eat with you in the evening. Please note that this will be an adult orientated menu. Alternatively your children can eat children's dinner served at 5 o'clock with a children's menu.
Baby Club, 4mths - 11 mths.
Toddler Club, 1yr - 2yrs.
Mini Club, 3yrs - 5yrs.
Kidz Club, 6yrs - 12 yrs. They are all pre-bookable in the UK.
There is no childcare at the following Chalet Hotels: Rosanna, Tarentaise and Chalet Loden.
In Tignes, Chalet Hotel Aiguille Percee has no Baby Club, but Chalet Hotel E'crin provides Baby Club.
Summer: We can only take children from 4 months old to 5 years old for the evening crèche, and from 6 - 9 years children have evening entertainment including a supervised movie.
All children 10 to 13 years booked into daytime Kidz club are encouraged to join our Kidz dinner and games night provided by their leaders 6 days a week from 7.30pm to 9.30pm. You will need to register your child for this service and sign them in and out of the evening club.
For our teens 14 to 17 years we offer a more grown up affair with a social dinner and games night until 10.30pm. This group may come and go as they please but also have to be booked into the Indy club during the day.
Winter: Yes it is available to all children between 4 months and 12 years but for those not booked into daytime childcare, evening childcare will be charged at £60 per child per week and should be pre-booked as places are limited.
4 months - 11 months. Activities include soft play, bubble play and seaside strolls.
Toddler 1 and 2 Clubs: 1 year - 2 years. Activities include; bikes and trikes, pool time, songs and stories, sandcastle making, splatter painting
Mini Club: 3 - 5 years. Activities include; wave jumping, puppet show, songs and stories, mini club sailing, painting.
Junior Club: 6 - 9 years. Activities include; windsurfing, sailing, table tennis, circus tricks, tennis, Volleyball, rip tag, pool games.
Kidz Club: 10 - 13 years. Activities include; rounders, windsurfing, sailing, kayaking, kite flying, & sea frisbee.
Indy Club: 14 - 17 years. Activities include; windsurfing, sailing, beach cricket, volleyball, SUP boarding, kayaking, & rounders
Please Note: At most of our resorts there is a resort shop which will stock items such as wet wipes, aqua nappies, sun hats and sun cream. However, it is advisable to bring a supply with you in case of stock of an item has sold out.
Please note that children's lunch is just served only for those booked into our childcare.
All Chalet Hotels apart from Chalet Hotels Rosanna, Tarentaise and Chalet Loden.
Breakfast; Children are to be supervised by parents.
Lunch; Children booked into our clubs and having lunch at the Chalet Hotel are supervised by the childcare team. High Tea; At 5pm a supervised high tea is served to the younger children, to be supervised by the parents.
Early Dinner; During school holidays, an early dinner is served at 7pm. Children who have early dinner or high tea are not expected to attend dinner later, as this is essentially a grown-up occasion.
If your child has special dietary requirements, you will be asked to complete a form which will ask you about any requirements.
This is available to all children and is open from 7:30 - 10.30pm daily (closed on Sunday). Babysitting is available at an extra charge but subject to availability. For those not booked into daytime childcare, evening childcare will be charged at £60 per child per week and should be pre-booked as places are limited.
We have reserved ski school places in our hand-picked schools throughout the Alps. Most ski schools take children from 4 years, but La Plagne offers a special Snowman Kindergarten for 3 year olds. All ski school is pre-bookable in the UK. If you would like private lessons they can be booked in resort.
All Chalet Hotels apart from the Rosanna, Tarentaise & Chalet Loden offer a drop off service. When booking ski school for 4 years and above through us, while also booked into the relevant club, our nannies can take them to and from the ski school.
For our Summer and Winter flights please visit our flights page: www.markwarner.co.uk/flight-times
Please call our Sales Team on 0333 305 9795 if you would like more information.
Please note as our travel arrangements are made months in advance, the flight details shown are subject to change.
One piece of hand luggage up to 23kg, not exceeding 56cm x 45cm x 25cm. You must be able to put it into the overhead locker without assistance.
Plus one laptop-sized bag, handbag or briefcase.
One bag up to 10kg - not exceeding 56cm x 45cm x 25cm.
One bag up to 5kg - not exceeding 55cm x 40cm x 20cm.
One bag up to 10kg - not exceeding 56 x 45 x 25cm
One bag up to 10kg - not exceeding 56 x 45 x 20cm
20kg up to 2 pieces
20kg (1 piece)
22kg (1 piece)
23kg (1 piece)
23kg (1 piece)
22kg (1 piece)
20kg (1 piece)
20kg (1 piece)
As we have a charter service with British Airways, Air-miles cannot be collected on our flights.
As we operate a charter service with British Airways customers can't check in online. Please proceed to check in where you will be issued with your boarding pass.
You will be emailed your Easyjet booking references within 28 days of departure. Please visit Easyjet to complete the check-in process before you travel. During this process you also have the opportunity to select seats and add additional baggage.
Customers can check in a month in advance at www.jet2.com/markwarner
As we operate a charter service with Enter Air customers can't check in online. Please proceed to check in where you will be issued with your boarding pass.
As we operate a charter service with Norwegian Air customers can't check in online. Please proceed to check in where you will be issued with your boarding pass.
Please visit Easyjet to select seats and add additional baggage.
Seats are pre-bookable at www.jet2.com/markwarner from £8 per person each way.
Seat are pre-bookable direct with Mark Warner
Seats are pre-bookable at https://bookings.skytrail.com/Account/Login
£30 per exit row/bulk head seat each way. Exit Row Seat (must be over 16 & able-bodied)
£6 per standard seat each way
How long are the transfers to the resorts in the summer?
Levante Beach 30 minutes by coach.
Lemnos Beach 30 minutes by coach
Perdepera 1 hour 45 minutes – 2 hours by coach
Phokaia 1 hour 45 mins by coach
Paleros 25 minutes by coach
Grenoble to Tignes is approx. 3hrs
Les Deux Alpes, France
Grenoble to Les Deux Alpes is approx. 1hr 45 mins
La Plagne, France
Grenoble to La Plagne is approx. 2hrs 45 mins
Grenoble to Meribel/Mottaret is approx 2hrs 30 mins
St Anton, Austria
Friedrichshafen to St Anton is approx 1 hr 30 mins.
As a general rule the following must be adhered to:
Liquids, gels and pastes must be 100ml/100g or under and must be in a sealable clear plastic bag no larger than 20cm x 20cm.
If you are travelling with an infant you may exceed this amount by bringing enough baby food/milk for the duration of your flight.
You will be asked to taste a sample of a selection of your items in the presence of security staff so please bear this in mind if you are bringing cartons of milk or similar items. Liquid medicines in excess of 100mls are accepted for travel providing a prescription or letter from a general practitioner is carried as confirmation.
Sharps Any scissors or knives that are greater than 6cm are prohibited and will not be able to pass through security. All other sharps such as razor blades, box cutters, scissors axes, hatchets, cleavers, ice axes, ice picks, swords, sabres and sharp or pointed martial arts equipment are strictly forbidden.
Please note that the above information is applicable to UK airports and our overseas stations may differ depending on location and local regulations.
Direct with Mark Warner, either on the website when making your booking or through the call centre.
£50 per person return with JET2 or British Airways, however if it is booked on the day at the airport the cost increases. It is subject to availability.
Easyjet flights to Friedrichshafen are booked directly through Easyjet at a cost of £74 return. It is subject to availability.
One hold bag up to 20kg, one hand luggage bag up to 20kg & a buggy and a car seat.
No hold luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.
No luggage allowance for infants, one hand luggage bag up to 10kg & car seats and buggy's not exceeding 10kg.
No hold luggage allowance for infants. 1 bag- 5kg Hand Luggage 55x 40x 20cm plus car seats and buggy.
One bag up to 10kg, plus car seats and buggy. No hand luggage.
Gatwick - Your Service Centre - 01293 555 700
Manchester - Sue Aitken - 07774 418 040
Birmingham - Runway VIP 07889 803 033
Heathrow - Airport Agencies - 07979 537 121
Bristol- Runway VIP 07889 803 033
Stansted- Runway VIP 07889 803 033
Luton- Runway VIP 07889 803 033
British Airways has a buy on board service.
Jet2 has a buy on board service. It is also pre-bookable online at www.jet2.com/markwarner.
Easyjet has a buy on board service.
Enter Air has a buy on board service.
Norwegian Air has a buy on board service.
We issue e-tickets. These will be sent between 7-14 days prior to departure.
As an increasing number of aircraft are missing their departure slots due to late reporting passengers, we would ask you to arrive at the check-in desk with plenty of time and no less than two hours prior to the scheduled departure time.
Book direct with the airport - visit the Gatwick website.
British Airways - £20 each way per Ski carriage. Charges will occur at check in if this is not pre-booked and will cost from £40 each way per additional bag. Bike carriage can be organised at £25 each way.
Jet 2 - Golf Clubs and water skis can be pre-booked online at www.jet2.com/markwarner at a cost of £25 per item per one way flight. £20 each way per Ski carriage
The following items are permitted for travel at an additional cost; this is dependent on your airline. Non motorised bicycles - must be packed in stiff cardboard or protective case with pedals removed and handlebars in line with frame. Tyres must be partially deflated.
Diving equipment· Golf clubs - will only be accepted if appropriately packed to safeguard against damage. Surf boards not exceeding 190cm x 75cm x 65cm· Water skis not exceeding 190cm x 75cm x 65cm· Body boards/Surf boards not exceeding 190cm x 75cm x 65cm
Windsurfing boards not exceeding 182cm x 91cm· Canoes and Kayaks· Kite surf boards· Hang gliders Please note British Airways flights cannot accept Hang gliders, windsurfing boards or sails, Kayaks or canoes for carriage.