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Our first priority remains the safety of our guests and staff; you’d expect nothing less from a company like Mark Warner, with our wonderful reputation for high standards in everything that we do.
Although we weren’t able to offer holidays in the winter season of 2020, our experienced operations teams had reviewed all aspects of our winter operation. Although it’s looking like the world may well have returned to some kind of normality by winter 2021, we will make the necessary arrangements for this season, which means making sure that we have the right social distancing and other safety measures that may be required in place while still delivering a great holiday experience.
We operated our Summer 2020 and 2021 programmes from July and received fantastic feedback from our guests, who were very impressed that we were able to offer a safe, comfortable environment which made absolutely no difference to their overall holiday experience. Staff training, appropriate operating procedures and rigorous cleaning routines will be the cornerstone of our guarantee to you that our guests will enjoy their ski holiday safely and to the full.
Find out more about our ski holiday offering today and discover what our French resorts have to offer. For further details of the measures that will be in place, please see below for more information.
For everyone’s safety, a mask must be worn at all times in the airport, on board the aircraft and on transfers, and social distancing will need to be observed. Movement on board should be kept to a minimum and hands disinfected regularly.
Airport and airline staff are required to wear masks, and enhanced cleaning is undertaken at both the airport and on board flights.
We are working hard to ensure that all of the rooms in our resorts are safe, with special attention paid to transfer coaches, dining, public lounges and bars, childcare and leisure facilities. Our aim is to maintain as much of the usual Mark Warner experience as possible.
All our hotel staff have been trained to be aware of COVID-19 symptoms and the actions that need to be taken when guests present with them. Each of our hotels has a COVID Team that supervises all room cleaning and specialises in the deep cleaning of rooms with suspected or confirmed cases of coronavirus.
All guests over 6 years are required to wear a mask at all times when not eating or drinking in the hotel. Please ensure you bring enough masks for your entire party as we are unable to provide them at the hotel.
At the current time, it is mandatory for those above 11 years of age to wear a face mask in airports, on flights and transfers and on ski lifts. We do not anticipate that our French resorts will reduce the capacity of their lifts.
There is a limit on the number of students per course in our ski schools, however, with social distancing in groups, staggered arrivals and departures, and regular cleaning and disinfection. Bookings will need to be made by phone, email and online.
There are precautionary measures in place to maintain hygiene and food safety, such as the keeping safe distances, frequently changing utensils and providing individual portions of food.
Non-essential items, such as magazines, laundry bags, bathrobes, hair and skin lotions, decorative pillows and covers, may be removed. The most frequently touched guest room areas, e.g. light switches, door handles, TV remotes, air conditioning controls, etc. are subject to rigorous disinfection.