Please click on the relevant link below
for further information.
Flight time changes
As our travel arrangements are made many months in advance, the
flight details shown here and on the accommodation pages are
provisional flight arrangements and approximate flying and transfer
times and may change up to the point of departure. Exact details of
your flight numbers, carrier and timings will be confirmed when
tickets are issued approximately two weeks before departure. We
cannot accept bookings made conditional on flight timings or
carriers and a change of flight timing does not entitle you to
change or cancel your holiday.
On busy dates it may be necessary to buy in extra seats which
may be on different carriers, operating at different times and
therefore supplements may be payable on these flights. As
transfers for these extra seats will often be operated in
conjunction with our usual flights, there may be a short waiting
time at the airport.
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Scheduled and regional flights
In addition to our
contracted flights as listed, we can request further seats, subject
to availability, from many airports. Price supplements for these
will be payable, please enquire at the time of booking and full
details will be given to you. These flights may operate at
different times to our charter schedules and separate transfers may
then need to be arranged and paid for. Please note that if
you miss your outbound scheduled flight, you must contact us or
notify the airline directly to ensure your homeward flight is not
affected.
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Flying with infants
Please note that those under 2 years of age on the date of
return travel to the UK are not allocated a seat on the aircraft or
transfer coach and will need to sit on a parent's knee. No
meals are provided on the flight, however the cabin crew will
be happy to heat up food you have brought with you. Infants do not
have a separate baggage allowance. It may be possible on certain
dates to purchase a seat for infants, for details, please ask our
reservations staff at the time of booking.
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Tickets
Your tickets will be sent to you approximately 2 weeks before
your departure. Please check your tickets carefully as flight
timings, airlines and airports can sometimes change from those
published in the brochure or detailed on your confirmation
invoice. however, if you are booking within 10 days of the
start of your holiday or we have not received payment 10 days prior
to the start of your holiday, we will arrange for you to collect
your tickets from our representatives at the airport. In these
instances, a ticketing charge of £15 per person applies.
Connecting flights
Please note that flight timings given at the time of booking are
provisional only and bookings cannot be accepted conditional on
timings. Guests with onward connections should allow plenty of time
in the event of a schedule change or flight delay. We strongly
recommend that tickets for onward connections are booked on a fully
flexible basis to accommodate any unforeseen delays.
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Check-in
In an attempt to alleviate airport congestion, check-in desks
are open at least two and a half-hours before the scheduled
departure time. Remember to allow enough time for parking, delays
caused by roadworks or traffic, or travelling from the coach or
train station. We ask that you arrive
at check-in with plenty of time and we recommend not less
than two hours prior to the scheduled departure time.
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Pre-bookable seats and extras
For customers traveling on Viking Airlines if you have not
already done so, we are pleased to be able to offer the following
pre bookable options:
Pre selected seating - £20 per return flight
Extra Leg Room Seating - £60 per return flights
Excess Baggage - £30 per 5 kg per return flight
Sports equipment can be pre booked at additional charge, please
call for details.
To make your reservation please call Meridian Preflights on
0871 737 8155 or book online at
www.vikingairlines.com
Extras can not be be booked less than three days before
departure.
There is limited availability and the airline will operate on a
first come first served basis.
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Pregnancy
Ladies who are more than 33 weeks pregnant on their return date
cannot travel on our charter flights. After the 28th week of
pregnancy a medical certificate of 'Fitness to Fly' is required,
which must confirm the expected date of birth. Please check your
insurance policy for restrictions on cover provided.
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Airport representatives
For charter flights our own Mark Warner representatives will be
on hand at your departure airport to assist you. Full details
of our UK representatives will be sent with your final travel
details and tickets. When you arrive at your destination airport
our representatives will be waiting to escort you to your transfer
coach.
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Conditions of Carriage
Conditions of
Carriage
Air Carrier Liability for
Passengers and their Baggage
NB. The information notice below is required to be given by
European Community Regulation (EC) No. 889/2002. This notice
cannot be used as a basis for a claim for compensation, nor to
interpret the provisions of the Regulation or the Montreal
Convention. It does not form part of the contract between the
carrier(s) and you. No representation is made by the carrier(s) as
to the accuracy of the contents of this notice.
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Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury
or death. For damages up to 100,000 SDRs (approx £82,000 )
the air carrier cannot contest claims for compensation.
Above that amount, the air carrier can defend itself against a
claim by proving that it was not negligent or otherwise at
fault.
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Advance payments
If a passenger is killed or injured, the air carrier must make
an advance payment to cover immediate economic needs within 15 days
from the identification of the person entitled to
compensation. In the event of death, this advance payment
shall not be less than 16000 SDRS (approx £13,000 ).
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Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the
same as the contracting air carrier, the passenger has the right to
address a complaint or make a claim for damages against
either. If the name or code of an air carrier is indicated on
the ticket, that air carrier is the contracting air carrier.
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Time limit for action
Any action in court to claim damages must be brought within two
years from the date of arrival of the aircraft, or from the date on
which the aircraft ought to have arrived.
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Basis for the information
The basis for the rules described above is the Montreal
Convention of 28 May 1999, which is implemented in the Community by
Regulation (EC) No 2027/97 (as amended by Regulation (EC) No
889/2002) and national legislation of Member States.
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Baggage allowance
The baggage allowance is usually 15 - 20kgs per person
(including your hand luggage), depending on the type of aircraft;
full details will be printed on your tickets. Each item of hold
baggage must weigh no more than 20kgs or you will be required to
split your bags at check-in. One piece of hand luggage, weighing no
more than 5 kgs and which must fit in an overhead locker or
underneath a seat, may be taken inside the aircraft. If you wish to
carry any items such as a windsurfer or waterski, please contact
our Flight Operations Department. Please note these items must be
booked onto the aircraft in advance and there is a charge levied by
all airlines.
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Ski carriage
Ski boot bags count towards your luggage allowance. There
is a charge of £15 for carriage of skis or snowboards and
ski carriage must be pre-booked in advance. If you do not
pre-book then the charge at the airport is £25 per set, subject to
the airline agreeing to carry them. For Edinburgh flights,
Globespan charge £40 return per set which you book direct with
them. Equipment should be packed in a ski bag and have the bindings
and tips well protected. To book the carriage of skis or snowboards
please ensure that you advise our Reservations staff at the time of
booking or our After Sales Department on 0871 703 3882. We reserve
the right to decline carriage if you fail to follow this procedure
and in any event skis or snowboards are carried at the airline's
discretion and the airline reserves the right to offload any item
of baggage if the aircraft is overloaded. Please note there may be
an extra charge for ski carriage on regional and scheduled
flights.
NB On many flights, the numbers of skis/snowboards we can
carry is restricted. It is therefore vital to pre-book ski
carriage with us. Failure to do so may result in your skis
being refused carriage, and you will be responsible for getting
them to your resort and at your own cost.
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Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to
baggage up to 1000 SDRs (approx £850 ). In the case of
checked baggage, it is liable even if not at fault, unless the
baggage was defective. In the case of unchecked baggage, the
carrier is liable only if at fault.
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Higher limits for Baggage
A passenger can benefit from a higher liability limit by making
a special declaration at the latest at check in and by paying a
supplementary fee.
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Complaints on Baggage
If the baggage is damaged, delayed, lost or destroyed, the
passenger must write and complain to the air carrier as soon as
possible. In the case of damage to checked baggage, the
passenger must write and complain within seven days, and in the
case of delay within 21 days, in both cases from the date on which
the baggage was placed at the passenger's disposal.
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Catering
All our flights now operate a Buy on Board service with a
choice of hot and cold beverages, snacks and light meals for you to
purchase.
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Travel delays
In the event of a delay departing from your UK airport we do not
provide refreshments, meals or accommodation. However, in certain
circumstances the airline may provide assistance and their airport
representatives will be able to advise. For delays on the return
journey we endeavour to provide assistance on the following basis:
for a delay of more than 3 hours, refreshments will be provided;
for a delay of over 4 hours a meal will be provided and for
overnight delays, hotel accommodation and meals as appropriate. The
provision of these facilities cannot be guaranteed as circumstances
often change and at all times our representative's decision is
final. Transfer coaches are occasionally meeting more than one
flight and any delay in flights arriving can cause a delay in the
coach departing from the airport. Delays of more than 12 hours on
either the outward or homeward journey are normally covered by
insurance policies.
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Passenger Delays
In case of passenger delays, the air carrier is liable for
damage unless it took all reasonable measures to avoid the damage
or it was impossible to take such measures. The liability for
passenger delay is limited to 4150 SDRS (approx £3,500 ).
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Baggage Delays
In case of baggage delay, the air carrier is liable for damage
unless it took all reasonable measures to avoid the damage or it
was impossible to take such measures. The liability for
baggage delay is limited to 1000 SDRs (approx £850 ).
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Coach transfers
Private coaches are used for transfers between the airport and
resort. On occasions we may use other Tour Operators coaches but
there will always be a Mark Warner representative at the airport to
assist. Approximate transfer times shown on this
website can vary according to traffic or weather
conditions. No refunds will be issued for unused
transfers. *Note we can only sell transfers to
guests staying in Mark Warner accommodation.
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Own transport
For travellers making their own way to the
Mediterranean/Egyptian resorts we are offering a discount of £100
per person, excluding children travelling at the child share rate.
This discount is only applicable to holidays sold at full brochure
price and will only be given if we are advised at the time of
booking that you do not require our flight or transfers and cannot
be added at a later date.
For travellers making their own way to European resorts we offer
a discount of £90 per person, excluding children travelling at the
child share rate. However, should you require a coach
transfer, charges will apply as below. This discount is only
applicable to holidays sold at full brochure price and does not
apply if we arrange either your ferry or Eurotunnel
crossings. This reduction will only be given if we are
advised at the time of booking that you do not require our flight
or transfers and cannot be added at a later date.
| |
Overseas Airport |
Return Transfer |
| French/Italian Resorts |
Geneva |
£46 |
|
Val d'Isere/Les Deux Alpes |
Chambery |
£40 |
| St Anton |
Friedrichshafen |
£40 |
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Euro tunnel bookings
We can make bookings for you with EuroTunnel form Folkestone to
Calais with a journey time through the tunnel of 35 minutes.
Embarkation generally takes 20 minutes and the total journey time
from motorway to autoroute is approximately 1 hour.
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Passport & visa requirements
For holders of full British or EU passports no visas are
required for visiting any of the countries featured on
this website except Egypt. Citizens of other countries should
consult their Embassies for any visa requirements. Visitors to
Egypt please note there is a visitors visa charge levied by the
Egyptian authorities. For Egypt, a charge of £18.000 per
person will be added to your booking for using our express visa
service. Please note for British Citizens, adults require a full
ten year passport for all the countries we operate to and children
a five year passport. Any children included on their parent's
passport before 5th October 1998 will be accepted for travel,
however please ensure that any children 16 years and over on the
date of return travel to the UK hold their own passport. Please
also check the validity of your passport, as some countries require
passports to be valid for a certain length of time, usually up to 6
months, upon your return to the UK. If you are unsure, please
contact the appropriate Consulate of the country you are travelling
to. It is the party leader's responsibility to ensure that all
members of the party are in possession of all travel and other
documents necessary for your holiday. We cannot be held responsible
if guests are prevented from travelling or
re-entering the UK due to the lack of valid passports or visas.
Please note that the UK Passport Office introduced new rules in
January 2002 with regard to obtaining a new passport. Lost, stolen
or new passports will take a minimum of one week to replace. Full
details are available by either telephoning their 24 hour advice
line on 0870 521 0410 or visiting their website
www.passport.gov.uk
There may be information from the Foreign and Commonwealth
Office regarding the country you are visiting. This can be obtained
by dialling 0870 606 0290 or visiting their website at
www.fco.gov.uk
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Health
Guests are advised to consult their own doctor before their
departure to see if any inoculations are necessary. You should
ensure that vaccinations or preventative measures such as malaria
tablets are taken early enough (which may be a month or more prior
to departure). At the time of publishing this information, no
vaccinations were required for visiting any of the countries
featured. For further information, you can obtain copies of the DSS
leaflet T6 (Health Advice for Travellers) from any Post Office.
Guests are also advised to consult their own doctor before their
departure to see if any inoculations are necessary. It is
recommended that guests obtain an E111 from the Post Office prior
to travel, which will assist in getting emergency medical treatment
in EU countries. However, it must be noted that this is not a
substitute for insurance and comprehensive insurance must be taken
out before departure. If you are undergoing any form of medical
treatment, we recommend that you consult your GP prior to departure
and ensure that you take sufficient medicine and corresponding
prescriptions with you where necessary. In some European countries
the services and drugs provided may be of a different standard to
that received in the UK. Please remember to pack any vital
medicines in your hand luggage.
For further travel information details please telephone our
Flight Operations Department on 0871 703 3951(From
abroad: 0044 207 361 8900).
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Making a direct booking
You can make a booking either by calling us direct on the number
shown at the bottom of your screen or online At the time
of booking, you will be required to give us credit/debit card
details for the deposit(s) (or full balance if booking within 10
weeks of the start of your holiday) and insurance premiums as
applicable. All bookings will be given a
reference number to quote on any
future correspondence/calls. Please note all
transactions made via credit card incur a 2% handling fee (not
applicable to debit cards). Online bookings cannot be made
less than 72 hours before departure.
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Booking via your travel agent
Call your local travel agent who will check availability and
make the booking on your behalf. At the time of
booking, you will be required to give your travel agent your
credit/debit card details for the deposit(s) (or full balance if
booking within 10 weeks of the start of your holiday) and insurance
premiums as applicable. Alternatively you must agree that
your travel agent will receive all appropriate payments within
three working days of your booking having been made. They
must then send us deposit(s)/full payment and insurance premiums as
applicable.
Please note that bookings made direct with us may not
subsequently be transferred to a travel agent.
Deposit payments are £200 per person (excluding infants for whom no
deposit is payable). We regret we cannot accept passengers
under the age of 18 unless accompanied by an adult. Please
note that telephone conversations to our Reservations/After Sales
departments may be monitored/recorded for training purposes.
If you are booking within 10 weeks of the start date of your
holiday you must pay or send the whole cost of the holiday
immediately you book.
Please note: We cannot accept personal cheques received less
than 21 days before the start of your holiday. We will send
you/your travel agent as applicable a confirmation invoice as soon
as practically possible after receiving all appropriate
payments.
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Address for payment
Your travel agent must send payments (other than those made by
credit or debit card over the telephone/online) to the following
address:-
Mark Warner Ltd
George House
61-65 Kensington Church Street
London
W8 4BA
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Prices and site accuracy, changes and errors
Please note that holiday information and prices shown in our
brochure and on our website may have changed by the time you come
to book your holiday. Whilst every effort is made to ensure the
accuracy of the brochure, website and prices at the time of
publication, regrettably changes and errors do occasionally
occur. We reserve the right to make changes to and correct
errors in advertised prices at any time before your holiday is
confirmed. We will advise you of any changes or errors of
which we are aware and of the then applicable price at the time of
booking. Your chosen holiday/arrangements (including the
price) will be confirmed on your invoice. During the season it may
be necessary on certain dates to purchase extra flights and/or
coach capacity. This may result in an increase in costs as we
cannot always negotiate the same favourable seasonal rates.
We will, however, only pass on such increased costs to you where
your booking has not been confirmed. All such extra costs will be
advised to you at the time of booking.
For price increases after booking, please see clause 3 of our
booking conditions - prices and surcharges.
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Final payment
Please send the final payment so that we receive it no later
than 10 weeks before the start of your holiday. This date will be
clearly indicated on your invoice and failure to pay by this date
may mean that your holiday will be cancelled and cancellation
charges will apply - see clause 1 of our booking conditions. Should
you indicate at the time of booking, your balance will
automatically be debited from your credit card approximately 10
weeks before the start of your holiday using the details you gave
at the time you booked your holiday (all credit card transactions
incur a 2% handling fee). Please note, we do not provide
receipts for payments unless this is requested at the time of
booking.
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Travel itinerary and
tickets
These details and documents will be sent to you approximately 2
weeks before the start of your holiday. Please carefully check your
tickets immediately on receipt as flight timings can sometimes
change from those published in our brochure and/or on our website
or detailed on your confirmation invoice. However, if you are
booking within 10 days of the start of your holiday or we have not
received payment 10 days prior to the start of your holiday we will
arrange for you to pick up your tickets from our representatives at
the airport (if your holiday includes a flight or
flights). In these instances, a ticketing charge
applies of a minimum of £15 per person.
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Altered bookings
All amendments to bookings must first be requested by telephone
to the After Sales Department on 0871 703 3882 (and confirmed
in writing if requested by them) or by email (if you have booked
direct with us) to
administration@markwarner.co.uk.
We will endeavour to assist if we can. Once we have issued the
confirmation invoice, there will be a charge of £20 per person
(maximum £100) per occasion a change is made (if the change can be
made) except as set out below. Changes made within 10 weeks of
departure will be treated as a cancellation of the original
arrangements by you and cancellation charges will apply, please see
clauses 4 and 5 in our booking conditions for further details.
However, if the change is to increase the number of persons booked,
no amendment fee or cancellation charges will be payable.
Similarly, no amendment fee or cancellation charges will apply for
a name change where the holiday arrangements otherwise remain
exactly as originally booked unless flight tickets have been
issued. In this case, an amendment fee of £20 per name change will
be payable if on charter flights. For scheduled flights, the
airline may treat any change (including a name change) made after
tickets have been issued as a cancellation of the original booking
and impose 100% cancellation charges. Accordingly, you may have to
pay the full cost of the flight(s) in question as well as the
amendment fee of £20 per person affected. Any amendment to Canadian
ski and heli-ski holidays may incur additional costs - check with
our After Sales department.
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Travel organisations
Mark Warner is fully bonded with ABTA (Association of British
Travel Agents). ABTA has been in the forefront of the travel
industry since its formation in 1950, offering to the holiday maker
a financial protection scheme, professional service and peace of
mind when a holiday is booked with one of its members. Representing
the majority of travel agents and tour operators in Great Britain,
ABTA's principal role is to ensure decent standards of service and
business throughout its membership. As members, this means that our
finances have been given a clean bill of health and that we have
lodged a substantial bond with ABTA to protect our non flight
inclusive holidays. This means that in the unlikely event of our
being unable to provide your contracted arrangements due to our
insolvency all monies you have paid to us for an advance booking
will be refunded to you, or if your holiday is already underway at
the time you will be transported to the place where your holiday
arrangements with us were due to finish. Please go to
www.abta.com for a copy of the
Guide to ABTA's Scheme of Financial Protection.
We also hold an Air Travel Organisers Licence issued by the
Civil Aviation Authority (ATOL No 1176). This means if you book a
flight inclusive holiday with us and the person who pays for the
booking is present in the UK when the booking is made or the first
leg of the flight(s) you pay us for starts in the UK your monies
will be protected in the same way as set out above.
For general visa, passport and health infromation visit
www.ukpa.gov.uk.
For country specific information and advice please visit
www.fco.gov.uk/knowbeforeyougo.
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