Please click on the relevant link below
for further information.
Flight details
As our travel arrangements are made many months in advance, the
flight details shown are provisional flight arrangements and
approximate flying and transfer times. All flight timings are
provisional and may change up to the point of departure. Exact
details of your flight numbers, carrier and timings will be
confirmed when tickets are issued approximately two weeks before
departure. We cannot accept bookings made conditional on flight
timings or carriers and a change of flight timing does not entitle
you to change or cancel your holiday.
On busy dates it may be necessary to buy in extra seats which
may be on different carriers, operating at different times and
therefore supplements may be payable on these flights. As
transfers for these extra seats will often be operated in
conjunction with our usual flights, there may be a short waiting
time at the airport.
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Scheduled and regional flights
In addition to our
contracted flights as listed, we can request further seats, subject
to availability, from many airports. Price supplements for these
will be payable, please enquire at the time of booking and full
details will be given to you. These flights may operate at
different times to our charter schedules and separate transfers may
then need to be arranged and paid for. Please note that if
you miss your outbound scheduled flight, you must contact us or
notify the airline directly to ensure your homeward flight is not
affected.
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Infants
Please note that those under 2 years of age on the date of
return travel to the UK are not allocated a seat on the aircraft or
transfer coach and will need to sit on a parent's knee.
Infants are not provided with a meal on the flight, however the
cabin crew will be happy to heat up food you have brought with you.
Infants do not have a separate baggage allowance. It may be
possible to purchase a seat for infants, for details, please ask
our reservations staff at the time of booking. Scheduled
airlines make charges for infants, we will advise you of the full
infant cost at the time of booking.
Infant fee applies to all bookings
Summer - £150pp per week
Winter - £100pp per week
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Travel details and tickets/e-tickets
Tickets or e-tickets will be sent to you approximately two
weeks before the start of your holiday. For e-ticketed
flights we must have an up to date email address for your booking.
Please carefully check your documents upon receipt as flight
timings can change from those published in the brochure, on our
website or detailed on your confirmation invoice. Bookings
made within 10 days of departure will be subject to a minimum £15
per person late booking administration fee.
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Connecting flights
Please note that flight timings given at the time of booking are
provisional only and bookings cannot be accepted conditional on
timings. Guests with onward connections should allow plenty of time
in the event of a schedule change or flight delay. We strongly
recommend that tickets for onward connections are booked on a fully
flexible basis to accommodate any unforeseen delays.
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Check-in
In an attempt to alleviate airport congestion, check-in desks
are open at least two and a half-hours before the scheduled
departure time. As an increasing number of aircraft are
missing their departure slot due to late reporting passengers, we
would ask you to plan to arrive at the check in desk with plenty of
time and we recommend not less than two hours prior to the
scheduled departure time.
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Pre-bookable seats, extras and upgrades
Passengers flying with Jet 2 can purchase additional
extras such as extra leg room seats, selected seats and in-flight
meals. For guests wanting to add extras will need their MW
booking reference number and Lead Passenger Surname. Visit
www.jet2.com/markwarner
and follow the Manage Flight link. Bookings can only be taken
within 28 days of departure.
Passengers flying with Monarch Airlines can purchase extras such
as extra leg room seats, selected seats and extra luggage
allowance. For guests wanting to make a booking they will need
their flight numbers and MW booking reference number and visit
www.monarch.co.uk and
follow the Flight Extras link. Alternatively guests can call
0871 2252555. Bookings can only be taken within 90 days of
departure.
For passengers travelling on our British Airways flights there may
be the possibility to upgrade to Club Europe seats. Club
Europe passengers will receive an enhanced service and improved
comfort before and during their flight. For further details
or to check availability and price please contact our Aftersales
Department on 0844 884 3810. Please be advised that no upgrades
will be available on the day of departure and there is no option to
prebook seats or use frequent flyer cards on these BA flights.
Pregnancy
Ladies who are more than 33 weeks pregnant on their return date
cannot travel on our charter flights. After the 28th week of
pregnancy a medical certificate of 'Fitness to Fly' is required,
which must confirm the expected date of birth. Please also check
your insurance policy for restrictions on cover provided.
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Airport representatives
For our charter flights, our own Mark Warner representatives
will be on hand at your departure airport to assist during your
check-in. Full details of our UK representatives will be sent
with your final travel details and tickets or e-tickets. When you
arrive at your destination airport our overseas representatives
will be waiting to welcome you after Customs and escort you to
your transfer coach.
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Conditions of Carriage
Conditions of
Carriage
Air Carrier Liability for
Passengers and their Baggage
NB. The information notice below is required to be given by
European Community Regulation (EC) No. 889/2002. This notice
cannot be used as a basis for a claim for compensation, nor to
interpret the provisions of the Regulation or the Montreal
Convention. It does not form part of the contract between the
carrier(s) and you. No representation is made by the carrier(s) as
to the accuracy of the contents of this notice.
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Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury
or death. For damages up to 100,000 SDRs (approx £82,000 )
the air carrier cannot contest claims for compensation.
Above that amount, the air carrier can defend itself against a
claim by proving that it was not negligent or otherwise at
fault.
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Advance payments
If a passenger is killed or injured, the air carrier must make
an advance payment to cover immediate economic needs within 15 days
from the identification of the person entitled to
compensation. In the event of death, this advance payment
shall not be less than 16000 SDRS (approx £13,000 ).
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Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the
same as the contracting air carrier, the passenger has the right to
address a complaint or make a claim for damages against
either. If the name or code of an air carrier is indicated on
the ticket, that air carrier is the contracting air carrier.
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Time limit for action
Any action in court to claim damages must be brought within two
years from the date of arrival of the aircraft, or from the date on
which the aircraft ought to have arrived.
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Basis for the information
The basis for the rules described above is the Montreal
Convention of 28 May 1999, which is implemented in the Community by
Regulation (EC) No 2027/97 (as amended by Regulation (EC) No
889/2002) and national legislation of Member States.
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Baggage allowance & Ski carriage
The baggage allowance in economy is usually 15-23kgs per
person depending on the type of aircraft. Full details of your
baggage allowance will be printed on your tickets/e-tickets. Even
if you are combining your total luggage allowance for your group,
there is a weight restriction of maximum 32kgs per item of
hold baggage, if you go over this limit, you will be required
to split your bags at check-in. One piece of hand luggage, weighing
no more than 5 kgs and which must fit in an overhead locker, may be
taken. Ski boot bags count towards your luggage allowance.
If you wish to carry any items such as a windsurfer or waterski,
please contact our Flight Operations Department. Please note these
items must be booked onto the aircraft in advance and there is a
charge levied by all airlines.
Please note that ski/snowboard carriage is now charged at £25
per set and must be pre-booked in advance. If you do not
pre-book, the charge at the airport will be £35 per set, subject to
the airline agreeing to carry them. Skis should be packed in
a ski bag and have the bindings and tips well protected. To
book the carriage of skis or snowboards please ensure that you
advise our Reservations staff at the time of booking or our After
Sales Department on 0844 884 3806.
NB On many flights, the numbers of skis/snowboards we can
carry is restricted. It is therefore vital to pre-book ski
carriage with us. Failure to do so may result in your skis
being refused carriage, and you will be responsible for getting
them to your resort and at your own cost.
Should you require ski carriage when our flights are
full, there is the option to arrange carriage by an
independent courier. A company called
Piste of Mind are
offering families and small groups with 3 or 4 pieces of ski or
board luggage a 10% Mark Warner
discount. A 20% group discount for 5 or more
pieces is also offered. Please note, it is normal price for
individual or up to 2 pieces. Prices start from £44 return for a
ski or board bag using one of the discounts. Bookings with
Piste of Mind may be subject to a minimum amount of bags dependant
on the area of the country that you live.
NB Of our resorts they service Val d'Isere, Tignes, Courcheval,
La Plagne and Meribel
Further details can be viewed here >>
www.pisteofmind.com
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Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to
baggage up to 1000 SDRs (approx £850 ). In the case of
checked baggage, it is liable even if not at fault, unless the
baggage was defective. In the case of unchecked baggage, the
carrier is liable only if at fault.
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Higher limits for Baggage
A passenger can benefit from a higher liability limit by making
a special declaration at the latest at check in and by paying a
supplementary fee.
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Complaints on Baggage
If the baggage is damaged, delayed, lost or destroyed, the
passenger must write and complain to the air carrier as soon as
possible. In the case of damage to checked baggage, the
passenger must write and complain within seven days, and in the
case of delay within 21 days, in both cases from the date on which
the baggage was placed at the passenger's disposal.
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Catering
Food and beverages on board the aircraft differ according to the
flight/airline you are booked with. Most of our flights
operate a "buy on board" service with a choice of hot and cold
beverages, snacks and ight meals for you to purchase. Others
may be catered. Please check with us at the time of
booking.
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Travel delays
In the event of a delay departing from your UK airport we do not
provide refreshments, meals or accommodation. However, in certain
circumstances the airline may provide assistance and our
airport representatives will be able to advise. For delays on the
return journey we endeavour to provide assistance on the following
basis: for a delay of more than 3 hours, refreshments will be
provided; for a delay of over 4 hours a meal will be provided and
for overnight delays, hotel accommodation and meals as appropriate.
The provision of these facilities cannot be guaranteed as
circumstances often change and at all times our representative's
decision is final. Transfer coaches are occasionally meeting more
than one flight and any delay in flights arriving can cause a delay
in the coach departing from the airport. Delays of more than 12
hours on either the outward or homeward journey are normally
covered by insurance policies.
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Passenger Delays
In case of passenger delays, the air carrier is liable for
damage unless it took all reasonable measures to avoid the damage
or it was impossible to take such measures. The liability for
passenger delay is limited to 4150 SDRS (approx £3,500 ).
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Baggage Delays
In case of baggage delay, the air carrier is liable for damage
unless it took all reasonable measures to avoid the damage or it
was impossible to take such measures. The liability for
baggage delay is limited to 1000 SDRs (approx £850 ).
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Coach transfers
Private coaches are used for transfers between the airport and
resort. On occasions we may use other Tour Operators coaches but
there will always be a Mark Warner representative at the airport to
assist. Approximate transfer times shown on this
website but these can vary according to traffic or weather
conditions. On some transfers a short stop is planned
for refreshments. Pick up and drop off points in the
resort will be at a specified Mark Warner hotel. It will be
your responsibility to be at the designated point on time to pick
up the transfer. No refunds will be issued for unused
transfers. Please note if you do book a transfer only it
is your responsibility to call our Flight Operation Department
within 2 weeks of the start of your holiday to confim the exact
meeting time at the airport.
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Passport & visa requirements
For holders of full British or EU passports no visas are
required for visiting any of the European countries
featured on this website. Citizens of other countries
should consult their Embassies for any visa requirements.
For British Citizens, adults require a full ten year passport
for all the countries we operate to and children a five year
passport. Any children included on their parent's passport before
5th October 1998 will be accepted for travel, however please ensure
that any children 16 years and over on the date of return travel to
the UK hold their own passport.
Please also check the validity of your passport, as most
countries require passports to be valid for a certain length of
time, usually up to 6 months, upon your return to the UK.
If you are unsure, please contact the appropriate Consulate of the
country you are travelling to. It is the party leader's
responsibility to ensure that all members of the party are in
possession of all travel and other documents necessary for your
holiday. We cannot be held responsible if guests are prevented from
travelling or re-entering the UK due to the lack of valid passports
or visas. If failure to have any necessary travel or other
documents results to fines, surcharges or any other financial
penalty being imposed on us, you will be responsible for
reimbursing us accordingly.
Please note that lost, stolen or new passports will take a
minimum of one week to replace. Full details are available by
either telephoning their 24 hour advice line on 0870 521 0410 or
visiting their website www.passport.gov.uk
There may be information from the Foreign Office regarding the
country you are visiting. This can be obtained by dialling 0870 606
0290 or visiting their website at www.fco.gov.uk
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Health
Guests are advised to consult their own doctor before their
departure to see if any inoculations are necessary. At the
time of publishing this information, no vaccinations were required
for visiting any of the countries featured on this website. For
further information, you can obtain copies of the DSS leaflet T6
(Health Advice for Travellers) from any Post Office. For holidays
within the European Economic Area you should obtain an EHIC
(European Health Insurance Card) prior to departure. The EHIC
may entitle you to reduced cost, sometimes free, medical treatment
that becomes necessary while you are in a European Economic Area
although restrictions may apply. The EHIC card replaced the
E111 form. It must be noted however that the EHIC is
not a substitute for insurance and comprehensive insurance must be
taken out before departure.
If you are undergoing any form of medical treatment, we
recommend that you consult your GP prior to departure and ensure
that you take sufficient medicine and corresponding prescriptions
with you where necessary. In some countries the services and drugs
provided may be of a different standard to that received in the UK.
Please remember to pack any vital medicines in your hand
luggage.
For further travel information details please telephone
our Flight Operations Department on 0844 884 3648 (From abroad:
0044 207 361 8900).
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Making a direct booking
You can make a booking either by calling us direct on the number
shown at the bottom of your screen or online.
At the time of booking, you will be required to give us
credit/debit card details for the deposit(s) (or full balance if
booking within 10 weeks of the start of your holiday) and insurance
premiums as applicable. All bookings will be
given a reference number to quote on any
future correspondence/calls. Please note all
transactions made via credit card incur a 2% handling fee (not
applicable to debit cards). Online bookings cannot be made
less than 72 hours before departure.
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Booking via your travel agent
Call your local travel agent who will check availability and
make the booking on your behalf. At the time of
booking, you will be required to give your travel agent your
credit/debit card details for the deposit(s) (or full balance if
booking within 10 weeks of the start of your holiday) and insurance
premiums as applicable. Alternatively you must agree that
your travel agent will receive all appropriate payments within
three working days of your booking having been made. They
must then send us deposit(s)/full payment and insurance premiums as
applicable.
Please note that bookings made direct with us may not
subsequently be transferred to a travel agent.
Deposit payments are £125 per person (excluding infants for whom no
deposit is payable). We regret we cannot accept passengers
under the age of 18 unless accompanied by an adult. Please
note that telephone conversations to our Reservations/After Sales
departments may be monitored/recorded for training purposes.
If you are booking within 10 weeks of the start date of your
holiday you must pay or send the whole cost of the holiday
immediately you book.
Please note: We cannot accept personal cheques received less
than 21 days before the start of your holiday. We will send
you/your travel agent as applicable a confirmation invoice as soon
as practically possible after receiving all appropriate
payments.
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Address for payment
Your travel agent must send payments (other than those made by
credit or debit card over the telephone/online) to the following
address:-
Credit Control
Mark Warner Ltd
20 Kensington Chruch Street
London
W8 4EP
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Prices and site accuracy, changes and errors
Please note that holiday information and prices shown in our
brochure and on our website may have changed by the time you come
to book your holiday. Whilst every effort is made to ensure the
accuracy of the brochure, website and prices at the time of
publication, regrettably changes and errors do occasionally
occur. We reserve the right to make changes to and correct
errors in advertised prices at any time before your holiday is
confirmed. We will advise you of any changes or errors of
which we are aware and of the then applicable price at the time of
booking. Your chosen holiday/arrangements (including the
price) will be confirmed on your invoice. During the season it may
be necessary on certain dates to purchase extra flights and/or
coach capacity. This may result in an increase in costs as we
cannot always negotiate the same favourable seasonal rates.
We will, however, only pass on such increased costs to you where
your booking has not been confirmed. All such extra costs will be
advised to you at the time of booking.
For price increases after booking, please see clause 3 of our
booking conditions - prices and surcharges.
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Final payment
Please send the final payment so that we receive it no later
than 10 weeks before the start of your holiday. This date will be
clearly indicated on your invoice and failure to pay by this date
may mean that your holiday will be cancelled and cancellation
charges will apply - see clause 1 of our booking conditions. Should
you indicate at the time of booking, your balance will
automatically be debited from your credit card approximately 10
weeks before the start of your holiday using the details you gave
at the time you booked your holiday (all credit card transactions
incur a 2% handling fee). Please note, we do not provide
receipts for payments unless this is requested at the time of
booking.
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Travel itinerary and
tickets
These details and documents will be sent to you approximately 2
weeks before the start of your holiday. Please carefully check your
tickets immediately on receipt as flight timings can sometimes
change from those published in our brochure and/or on our website
or detailed on your confirmation invoice. However, if you are
booking within 10 days of the start of your holiday or we have not
received payment 10 days prior to the start of your holiday we will
arrange for you to pick up your tickets from our representatives at
the airport (if your holiday includes a flight or
flights). In these instances, a ticketing charge
applies of a minimum of £15 per person.
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Altered bookings
All amendments to bookings can either be requested by
telephone to the After Sales Department on 0844 884 3806 or by
email to
administration@markwarner.co.uk (if
you have booked direct with us). We will endeavour to assist if we
can. Once we have issued the confirmation invoice, there will be a
charge of £20 per person (maximum £100) per occasion a change is
made (if the change can be made) except as set out below. Changes
made within 10 weeks of departure will be treated as a cancellation
of the original arrangements by you and cancellation charges will
apply, please see clauses 4 and 5 in our booking conditions for
further details. However, if the change is to increase the number
of persons booked, no amendment fee or cancellation charges will be
payable. Similarly, no amendment fee or cancellation charges will
apply for a name change where the holiday arrangements otherwise
remain exactly as originally booked unless flight tickets have been
issued. In this case, an amendment fee of £20 per name change will
be payable if on charter flights. For scheduled flights, the
airline may treat any change (including a name change) made after
tickets have been issued as a cancellation of the original booking
and impose 100% cancellation charges. Accordingly, you may have to
pay the full cost of the flight(s) in question as well as the
amendment fee of £20 per person affected. .
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Travel organisations
We hold an Air Travel Organisers Licence issued by the Civil
Aviation Authority (ATOL No 1176). This means if you book a flight
inclusive holiday with us and the person who pays for the booking
is present in the UK when the booking is made or the first leg of
the flight(s) you pay us for starts in the UK your monies will be
protected.
As members, this means we have lodged a substantial bond with Atol
to protect our flight inclusive holidays. This means that in the
unlikely event of our being unable to provide your contracted
arrangements due to our insolvency all monies you have paid to us
for an advance booking will be refunded to you, or if your holiday
is already underway at the time you will be transported to the
place where your holiday arrangements with us were due to
finish.
For general visa, passport and health infromation visit
www.ukpa.gov.uk.
For country specific information and advice please visit
www.fco.gov.uk/knowbeforeyougo.
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