Holiday Travel Information

Welcome to the Mark Warner help section. Here, you'll find all the important travel information you need for your holiday. Important information Important information

Airport Security

For specific airport information regarding airport security the following websites may be of further assistance:

* Birmingham www.birminghamairport.co.uk
* Glasgow www.glasgowairport.com

* London Gatwick www.gatwickairport.com
* London Heathrow www.baa.co.uk
* Manchester www.manchesterairport.co.uk

For more general airport security information, please use the following link to the BAA website

Travel information

 Please click on the relevant link below for further information.

 

Flight details

As our travel arrangements are made many months in advance, the flight details shown are provisional flight arrangements and approximate flying and transfer times.  All flight timings are provisional and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when tickets are issued approximately two weeks before departure. We cannot accept bookings made conditional on flight timings or carriers and a change of flight timing does not entitle you to change or cancel your holiday.

On busy dates it may be necessary to buy in extra seats which may be on different carriers, operating at different times and therefore supplements may be payable on these flights.  As transfers for these extra seats will often be operated in conjunction with our usual flights, there may be a short waiting time at the airport.

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Scheduled and regional flights

In addition to our contracted flights as listed, we can request further seats, subject to availability, from many airports. Price supplements for these will be payable, please enquire at the time of booking and full details will be given to you.  These flights may operate at different times to our charter schedules and separate transfers may then need to be arranged and paid for.  Please note that if you miss your outbound scheduled flight, you must contact us or notify the airline directly to ensure your homeward flight is not affected.

 

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Infants

Please note that those under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft or transfer coach and will need to sit on a parent's knee.  Infants are not provided with a meal on the flight, however the cabin crew will be happy to heat up food you have brought with you. Infants do not have a separate baggage allowance. It may be possible to purchase a seat for infants, for details, please ask our reservations staff at the time of booking.  Scheduled airlines make charges for infants, we will advise you of the full infant cost at the time of booking.

 

Infant fee applies to all bookings
Summer - £150pp per week
Winter - £100pp per week  

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Travel details and tickets/e-tickets

Tickets or e-tickets will be sent to you approximately two weeks before the start of your holiday.  For e-ticketed flights we must have an up to date email address for your booking.   Please carefully check your documents upon receipt as flight timings can change from those published in the brochure, on our website or detailed on your confirmation invoice.  Bookings made within 10 days of departure will be subject to a minimum £15 per person late booking administration fee.

 

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Connecting flights

Please note that flight timings given at the time of booking are provisional only and bookings cannot be accepted conditional on timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any unforeseen delays.

 

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Check-in

In an attempt to alleviate airport congestion, check-in desks are open at least two and a half-hours before the scheduled departure time.  As an increasing number of aircraft are missing their departure slot due to late reporting passengers, we would ask you to plan to arrive at the check in desk with plenty of time and we recommend not less than two hours prior to the scheduled departure time.

 

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Pre-bookable seats, extras and upgrades

Passengers flying with Jet 2 can purchase additional extras such as extra leg room seats, selected seats and in-flight meals.  For guests wanting to add extras will need their MW booking reference number and Lead Passenger Surname.  Visit www.jet2.com/markwarner and follow the Manage Flight link.  Bookings can only be taken within 28 days of departure.

 

Passengers flying with Monarch Airlines can purchase extras such as extra leg room seats, selected seats and extra luggage allowance. For guests wanting to make a booking they will need their flight numbers and MW booking reference number and visit www.monarch.co.uk and follow the Flight Extras link.  Alternatively guests can call 0871 2252555.  Bookings can only be taken within 90 days of departure.


For passengers travelling on our British Airways flights there may be the possibility to upgrade to Club Europe seats.  Club Europe passengers will receive an enhanced service and improved comfort before and during their flight.  For further details or to check availability and price please contact our Aftersales Department on 0844 884 3810. Please be advised that no upgrades will be available on the day of departure and there is no option to prebook seats or use frequent flyer cards on these BA flights.

 

Pregnancy

Ladies who are more than 33 weeks pregnant on their return date cannot travel on our charter flights. After the 28th week of pregnancy a medical certificate of 'Fitness to Fly' is required, which must confirm the expected date of birth. Please also check your insurance policy for restrictions on cover provided.

 

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Airport representatives

For our charter flights, our own Mark Warner representatives will be on hand at your departure airport to assist during your check-in.  Full details of our UK representatives will be sent with your final travel details and tickets or e-tickets. When you arrive at your destination airport our overseas representatives will be waiting to welcome you after Customs and escort you to your transfer coach. 

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Conditions of Carriage

Conditions of Carriage Conditions of Carriage

 

Air Carrier Liability for Passengers and their Baggage

NB. The information notice below is required to be given by European Community Regulation (EC) No. 889/2002.  This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention.  It does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

 

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Compensation in the case of death or injury

 
There are no financial limits to the liability for passenger injury or death.  For damages up to 100,000 SDRs (approx £82,000 ) the air carrier cannot contest claims for compensation.   Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

 

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Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation.  In the event of death, this advance payment shall not be less than 16000 SDRS (approx  £13,000 ).

 

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Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or make a claim for damages against either.  If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

 

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Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

 

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Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of Member States.
 

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Baggage allowance & Ski carriage

The baggage allowance in economy is usually 15-23kgs per person depending on the type of aircraft. Full details of your baggage allowance will be printed on your tickets/e-tickets. Even if you are combining your total luggage allowance for your group, there is a weight restriction of maximum 32kgs per item of hold baggage, if you go over this limit, you will be required to split your bags at check-in. One piece of hand luggage, weighing no more than 5 kgs and which must fit in an overhead locker, may be taken. Ski boot bags count towards your luggage allowance.

 

If you wish to carry any items such as a windsurfer or waterski, please contact our Flight Operations Department. Please note these items must be booked onto the aircraft in advance and there is a charge levied by all airlines.

 

Please note that ski/snowboard carriage is now charged at £25 per set and must be pre-booked in advance.  If you do not pre-book, the charge at the airport will be £35 per set, subject to the airline agreeing to carry them.  Skis should be packed in a ski bag and have the bindings and tips well protected.  To book the carriage of skis or snowboards please ensure that you advise our Reservations staff at the time of booking or our After Sales Department on 0844 884 3806.

 

NB On many flights, the numbers of skis/snowboards we can carry is restricted.  It is therefore vital to pre-book ski carriage with us.  Failure to do so may result in your skis being refused carriage, and you will be responsible for getting them to your resort and at your own cost.

 

Should you require ski carriage when our flights are full, there is the option to arrange carriage by an independent courier.   A company called Piste of Mind are offering families and small groups with 3 or 4 pieces of ski or board luggage a 10% Mark Warner discount.  A 20% group discount for 5 or more pieces is also offered.  Please note, it is normal price for individual or up to 2 pieces. Prices start from £44 return for a ski or board bag using one of the discounts.  Bookings with Piste of Mind may be subject to a minimum amount of bags dependant on the area of the country that you live.

 

NB Of our resorts they service Val d'Isere, Tignes, Courcheval, La Plagne and Meribel  

 

Further details can be viewed here >> www.pisteofmind.com

 

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Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approx £850 ).  In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective.  In the case of unchecked baggage, the carrier is liable only if at fault.

 

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Higher limits for Baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee.

 

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Complaints on Baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible.  In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

 

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Catering

Food and beverages on board the aircraft differ according to the flight/airline you are booked with.  Most of our flights operate a "buy on board" service with a choice of hot and cold beverages, snacks and ight meals for you to purchase.  Others may be catered.  Please check with us at the time of booking.


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Travel delays

In the event of a delay departing from your UK airport we do not provide refreshments, meals or accommodation. However, in certain circumstances the airline may provide assistance and our airport representatives will be able to advise. For delays on the return journey we endeavour to provide assistance on the following basis: for a delay of more than 3 hours, refreshments will be provided; for a delay of over 4 hours a meal will be provided and for overnight delays, hotel accommodation and meals as appropriate. The provision of these facilities cannot be guaranteed as circumstances often change and at all times our representative's decision is final. Transfer coaches are occasionally meeting more than one flight and any delay in flights arriving can cause a delay in the coach departing from the airport. Delays of more than 12 hours on either the outward or homeward journey are normally covered by insurance policies.

 

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Passenger Delays

 In case of passenger delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.  The liability for passenger delay is limited to 4150 SDRS (approx £3,500 ).

 

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Baggage Delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.  The liability for baggage delay is limited to 1000 SDRs (approx £850 ).

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Coach transfers

Private coaches are used for transfers between the airport and resort. On occasions we may use other Tour Operators coaches but there will always be a Mark Warner representative at the airport to assist. Approximate transfer times shown on this website but these can vary according to traffic or weather conditions.  On some transfers a short stop is planned for refreshments.  Pick up and drop off points in the resort will be at a specified Mark Warner hotel.  It will be your responsibility to be at the designated point on time to pick up the transfer.  No refunds will be issued for unused transfers.  Please note if you do book a transfer only it is your responsibility to call our Flight Operation Department within 2 weeks of the start of your holiday to confim the exact meeting time at the airport.

 

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Passport & visa requirements

For holders of full British or EU passports no visas are required for visiting any of the European countries featured on this website. Citizens of other countries should consult their Embassies for any visa requirements.

 

For British Citizens, adults require a full ten year passport for all the countries we operate to and children a five year passport. Any children included on their parent's passport before 5th October 1998 will be accepted for travel, however please ensure that any children 16 years and over on the date of return travel to the UK hold their own passport.

 

Please also check the validity of your passport, as most countries require passports to be valid for a certain length of time, usually up to 6 months, upon your return to the UK. If you are unsure, please contact the appropriate Consulate of the country you are travelling to. It is the party leader's responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas.  If failure to have any necessary travel or other documents results to fines, surcharges or any other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

 

Please note that lost, stolen or new passports will take a minimum of one week to replace. Full details are available by either telephoning their 24 hour advice line on 0870 521 0410 or visiting their website www.passport.gov.uk

 

There may be information from the Foreign Office regarding the country you are visiting. This can be obtained by dialling 0870 606 0290 or visiting their website at www.fco.gov.uk

 

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Health

Guests are advised to consult their own doctor before their departure to see if any inoculations are necessary.  At the time of publishing this information, no vaccinations were required for visiting any of the countries featured on this website. For further information, you can obtain copies of the DSS leaflet T6 (Health Advice for Travellers) from any Post Office. For holidays within the European Economic Area you should obtain an EHIC (European Health Insurance Card) prior to departure.  The EHIC may entitle you to reduced cost, sometimes free, medical treatment that becomes necessary while you are in a European Economic Area although restrictions may apply.  The EHIC card replaced the E111 form.   It must be noted however that the EHIC is not a substitute for insurance and comprehensive insurance must be taken out before departure. 

 

If you are undergoing any form of medical treatment, we recommend that you consult your GP prior to departure and ensure that you take sufficient medicine and corresponding prescriptions with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medicines in your hand luggage.

 

For further travel information details please telephone our Flight Operations Department on 0844 884 3648 (From abroad: 0044 207 361 8900).

 

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Making a direct booking

You can make a booking either by calling us direct on the number shown at the bottom of your screen or online.   At the time of booking, you will be required to give us credit/debit card details for the deposit(s) (or full balance if booking within 10 weeks of the start of your holiday) and insurance premiums as applicable.  All bookings will be given a reference number to quote on any future correspondence/calls.  Please note all transactions made via credit card incur a 2% handling fee (not applicable to debit cards).  Online bookings cannot be made less than 72 hours before departure.

 

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Booking via your travel agent

Call your local travel agent who will check availability and make the booking on your behalf.   At the time of booking, you will be required to give your travel agent your credit/debit card details for the deposit(s) (or full balance if booking within 10 weeks of the start of your holiday) and insurance premiums as applicable.  Alternatively you must agree that your travel agent will receive all appropriate payments within three working days of your booking having been made.  They must then send us deposit(s)/full payment and insurance premiums as applicable.

Please note that bookings made direct with us may not subsequently be transferred to a travel agent.
Deposit payments are £125 per person (excluding infants for whom no deposit is payable).  We regret we cannot accept passengers under the age of 18 unless accompanied by an adult.  Please note that telephone conversations to our Reservations/After Sales departments may be monitored/recorded for training purposes.
If you are booking within 10 weeks of the start date of your holiday you must pay or send the whole cost of the holiday immediately you book.

Please note: We cannot accept personal cheques received less than 21 days before the start of your holiday.  We will send you/your travel agent as applicable a confirmation invoice as soon as practically possible after receiving all appropriate payments.

 

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Address for payment

Your travel agent must send payments (other than those made by credit or debit card over the telephone/online) to the following address:-

Credit Control

Mark Warner Ltd

20 Kensington Chruch Street
London
W8 4EP

 

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Prices and site accuracy, changes and errors

Please note that holiday information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication, regrettably changes and errors do occasionally occur.  We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed.  We will advise you of any changes or errors of which we are aware and of the then applicable price at the time of booking.  Your chosen holiday/arrangements (including the price) will be confirmed on your invoice. During the season it may be necessary on certain dates to purchase extra flights and/or coach capacity. This may result in an increase in costs as we cannot always negotiate the same favourable seasonal rates.  We will, however, only pass on such increased costs to you where your booking has not been confirmed. All such extra costs will be advised to you at the time of booking.
For price increases after booking, please see clause 3 of our booking conditions - prices and surcharges.

 

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Final payment

Please send the final payment so that we receive it no later than 10 weeks before the start of your holiday. This date will be clearly indicated on your invoice and failure to pay by this date may mean that your holiday will be cancelled and cancellation charges will apply - see clause 1 of our booking conditions. Should you indicate at the time of booking, your balance will automatically be debited from your credit card approximately 10 weeks before the start of your holiday using the details you gave at the time you booked your holiday (all credit card transactions incur a 2% handling fee).  Please note, we do not provide receipts for payments unless this is requested at the time of booking.


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Travel itinerary and tickets

These details and documents will be sent to you approximately 2 weeks before the start of your holiday. Please carefully check your tickets immediately on receipt as flight timings can sometimes change from those published in our brochure and/or on our website or detailed on your confirmation invoice. However, if you are booking within 10 days of the start of your holiday or we have not received payment 10 days prior to the start of your holiday we will arrange for you to pick up your tickets from our representatives at the airport (if your holiday includes a flight or flights).   In these instances, a ticketing charge applies of a minimum of £15 per person.
 

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Altered bookings

All amendments to bookings can either be requested by telephone to the After Sales Department on 0844 884 3806 or by email  to administration@markwarner.co.uk (if you have booked direct with us). We will endeavour to assist if we can. Once we have issued the confirmation invoice, there will be a charge of £20 per person (maximum £100) per occasion a change is made (if the change can be made) except as set out below. Changes made within 10 weeks of departure will be treated as a cancellation of the original arrangements by you and cancellation charges will apply, please see clauses 4 and 5 in our booking conditions for further details. However, if the change is to increase the number of persons booked, no amendment fee or cancellation charges will be payable. Similarly, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment fee of £20 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question as well as the amendment fee of £20 per person affected. .

 

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Travel organisations

We hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL No 1176). This means if you book a flight inclusive holiday with us and the person who pays for the booking is present in the UK when the booking is made or the first leg of the flight(s) you pay us for starts in the UK your monies will be protected.
As members, this means we have lodged a substantial bond with Atol to protect our flight inclusive holidays. This means that in the unlikely event of our being unable to provide your contracted arrangements due to our insolvency all monies you have paid to us for an advance booking will be refunded to you, or if your holiday is already underway at the time you will be transported to the place where your holiday arrangements with us were due to finish.

 

For general visa, passport and health infromation visit www.ukpa.gov.uk.
For country specific information and advice please visit www.fco.gov.uk/knowbeforeyougo.

 

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Sun flight and transfer details

Sun flight details

 

Hotel Day Route Flight time Supplement Airline Transfer Time
San Agostino  Wed & Sat  LGW-KLX   3h 30m  TorAir 25 mins 

Lakitira

Helona  

Wed & Sat

Sat

LGW-KGS

MAN-KGS

 4hrs

4hrs 15m

 
On request

TorAir

Jet 2 

20mins
20mins

 

San Lucianu Sat  LHR-BIA  2hrs 15m  British Airways 30 mins

Ocean Club/ 

Sheraton Pine Cliffs

Sat

Sat

Weds

LGW-FAO

LHR-FAO

MAN-FAO

2hrs 40m 

2hrs 50m

3hrs

 

£25

 Monarch

British Airways

Jet 2

1 hour 

25 mins
1 hour 

Sea Garden 

 Sat 

Thurs

 LHR-BJV

MAN-BJV

4hrs 10m

4hrs 30m  

 -

 British Airways

Jet 2

45 mins 
Perdepera Sat  LHR-CAG   2h 30m British Airways  2 hours 

*On all British Airways routes above, option to upgrade to either Euro Traveller or Club Europe (from £75 each way). 

 

Club Europe Upgrade includes:

Dedicated Club Check in desk

Use of BA Galleries Club lounge including complimentary snacks and drinks, newspapers, Elemis spa treatments, cinema room, free WIFI and access to business centre.

Guaranteed window or aisle seat

Upgraded meal and drink options

Use of affiliated lounge facilities at overseas airport (except Bodrum).
 

 

Resort transfers

Transfers to the resort may be operated in conjunction with other flights, which can sometimes result in a short wait at the airport.

  

Ski flight and transfer details

Travel details
We are delighted to continue to offer you a wide regional choice of airports.  All flights are on Sundays.


Route
Duration
Supplement
Airline
Resorts

Gatwick to Geneva

1 hr 30 mins Nil Tor Air French resorts and Courmayeur

Gatwick to Grenoble 1 hr 30 mins Nil Monarch Airlines Les Deux Alpes, Val d'Isere, Tignes

Heathrow to Geneva 1 hr 30 mins From £30 British Midland charter French resorts and Courmayeur

Manchester to Geneva 1 hr 50 mins £25 Jet2 French resorts and Courmayeur

Birmingham to Geneva 1 hr 50 mins £25 Flybe French resorts and Courmayeur
   

Glasgow to Geneva NEW 2 hrs £35 Jet2 French resorts (excpet Les Deux Alpes)

  Gatwick to Friedrichshafen 1 hr 50 mins Nil  Tor Air St Anton

Transfer times

 Geneva to:

 

 

 

 

 

 

 

 

 

Val d'Isère 2 hrs 40 mins
Tignes 2 hrs 40 mins
Méribel/Mottaret 2 hrs 
Courchevel 1850 2 hrs 
La Plagne 2 hrs 25 mins
Les Deux Alpes 3 hrs
Courmayeur 1 hr 15 mins

 

 

Grenoble to:

Les Deux Alpes

Val d'Isere

Tignes

1 hr 45 mins
2 hrs 15 mins
2 hrs 15 mins

 

Friedrichshafen to:
St Anton
1 hrs 30 mins


 

 

  • Sun 0844 884 3642
  • Ski 0844 884 3643
  • After sales 0844 884 3806