Head Housekeeper

Head Housekeeper

Destinations: France and Austrian ski resorts

We are actively seeking a Head of Chalet to come work in our superb chalet hotels located in top European ski resorts.

As Head of Chalet you’ll have the opportunity to gain a fantastic understanding of this industry through its varied, cross-platform role. Working with the Hotel Manager you’ll be responsible for managing and developing a team of up to eight staff in their housekeeping duties.

Main Responsibilities

  • Maintain and monitor a high level of cleanliness in all areas of your hotel and off-site accommodation throughout the season
  • Manage and motivate your chalet and laundry team
  • Prepare staff rotas, distribute tasks effectively
  • Assist with chalet duties and restaurant service when required
  • Continuously monitor the housekeeping records to ensure issues are rectified
  • Guarantee sufficient beds/cots allocated to rooms to accommodate guests
  • Ensure guest rooms are presented on transfer day to the specified standards
  • Assist guests with all their requirements, problems and difficulties
  • Manage linen stock and laundry room
  • Order cleaning materials, receive and check deliveries to ensure accuracy
  • Supervise washing and pressing standards
  • Plan and implement on-going training programmes
  • Work to budget, manage stock control levels
  • Duty Manager as and when required

Abilities and skills

  • Hard working with a ‘hands on’ approach
  • Present a ‘can do’ attitude
  • Ability to work individually or as part of a team
  • Confident and professional with a calm friendly demeanour
  • Strong leadership skills
  • Organised, self-starter
  • Proactive

Essential requirements 

  • Previous management experience in housekeeping or guest relations
  • Positive, flexible attitude
  • UK/EU Passport holder
  • UK National Insurance Number
  • UK bank account

Package and benefits

  • Return travel to/from UK
  • Medical insurance
  • Comfortable accommodation
  • All meals
  • Discounted drinks and beauty treatments (dependent on resort)
  • Lift pass, ski equipment hire and discounted lessons for beginners
  • Holiday concessions for friends and family
  • A competitive salary
  • Comprehensive training
  • Opportunity to work year-round

About Mark Warner

Mark Warner specialise in superb activity holidays to top ski resorts in Europe and beautiful beach locations in the Mediterranean. Our holidays are perfect for everyone from families, singles or couples to groups of friends.

With 40 years’ experience we have grown into one of the most highly regarded independent travel companies in the UK. We have received numerous accolades and are very proud to have recently been voted ‘Best Family Tour Operator, Best Activity & Adventure Operator, Best All Inclusive Operator’ and to win silver for ‘Best Ski Operator’.

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