Passport & Visa Requirements
For holders of full British or EU passports you only need a visa when travelling to Turkey. All our other destinations do not require visa's. Citizens of other countries should consult their Embassies for any applicable passport and visa requirements.
Please be advised that the procedure for obtaining Turkish visas is changing in 2014. From 10 April 2014 the traditional “stamp” visa collected on arrival will be replaced by the e-visa. Visitors to Turkey must obtain an e-visa by visiting the following website https://www.evisa.gov.tr/en/ prior to travel. E-visas cost 20 USD and should be obtained at least one week before departure. However, they can be obtained up to 24 hours before. Passengers will be emailed documents 24 hours after application and must print copies to carry with them during travel. Passengers without an e-visa will not be granted entry into Turkey.
For British Citizens, adults require a full ten year passport for all the countries we operate to and children a five year passport.
Please also check the validity of your passport as they must be valid for the duration of your travel period. Turkey requires 6 months validity on the return date. If you are unsure, please contact the appropriate Consulate of the country you are travelling to. It is the party leader's responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note lost, stolen or new passports will usually take a minimum of one week to replace. Full details are available by either telephoning their 24 hour advice line on 0300 222 0000 or visiting their website https://www.gov.uk/browse/abroad/passports
There may be information from the Foreign Office regarding the country you are visiting. This can be obtained by dialling 0845 850 2829 or visiting their website at https://www.gov.uk/government/organisations/foreign-commonwealth-office
As our travel arrangements are made many months in advance, the flight details shown are provisional flight arrangements and approximate flying and transfer times. All flight timings are provisional and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when e-tickets are issued approximately 7 – 10 days before departure. We cannot accept bookings made conditional on flight timings or carriers and a change of flight timing does not entitle you to change or cancel your holiday.
On busy dates it may be necessary to buy in extra seats which may be on different carriers, operating at different times and therefore supplements may be payable on these flights. As transfers for these extra seats will be operated in conjunction with our usual flights, there may be a short waiting time at the airport.
Scheduled and Regional Flights
In addition to our contracted flights as listed, we can request further seats, subject to availability, from many airports. Price supplements for these will be payable, please enquire at the time of booking and full details will be given to you. These flights may operate at different times to our charter schedules and separate transfers may then need to be arranged and paid for. Please note that if you miss your outbound scheduled flight, you must contact us or notify the airline directly to ensure your homeward flight is not affected.
Please note that those under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft or transfer coach and will need to sit on a parent’s knee. Infants are not provided with a meal on the flight, however the cabin crew will be happy to heat up food you have brought with you. It may be possible to purchase a seat for infants, for details, please ask our reservations staff at the time of booking. Scheduled airlines make charges for infants, we will advise you of the full infant cost at the time of booking.
Travel Details and E-Tickets
E-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight timings can change from those published in the brochure, on our website or detailed on your confirmation invoice. Bookings made within 10 days of departure will be subject to a minimum £15 per person late booking administraton fee.
Please note that flight timings given at the time of booking are provisional only and bookings cannot be accepted conditional on timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any unforeseen delays.
In an attempt to alleviate airport congestion, check-in desks are now opened at least two and half-hours before the scheduled departure time. As an increasing number of aircraft are missing their departure slots due to late reporting passengers, we would ask you to plan to arrive at the check-in desk with plenty of time and we recommend not less than two hours prior to the scheduled departure time.
Ladies who are more than 33 weeks pregnant on their return date cannot travel on our charter flights. After the 28th week of pregnancy a medical certificate of ‘Fitness to Fly’ is required, which must confirm the expected date of birth. Please also check your insurance policy for restrictions on cover provided.
For our charter flights, our own Mark Warner representatives will be on hand at your departure airports to assist during check-in. When you arrive at your destination airport, our overseas representatives will be waiting to welcome you after Customs and escort you to your transfer coach.
Gatwick - Skybreak - 01293 555700.
Manchester - Sue Aitken - 07774 418040.
Birmingham - Judi Thorpe - 07889 071301.
Heathrow - Airport Agencies - 07979537 121
Baggage Allowance & Ski Carriage
British Airways and Monarch Airlines
20kgs hold luggage which can be carried in more than 1 bag. Ski boots count towards your hold baggage allowance. Ski or snowboard carriage is an additional charge and must be pre-booked DIRECT with Mark Warner.
Infants receive 20kgs hold luggage allowance with British Airways and 10kgs hold luggage allowance with Monarch Airlines.
22kgs hold luggage which must be carried in 1 bag. Ski boots count towards your hold baggage allowance. Additional bags can be booked directly with Jet 2, however please note that Ski or snowboard carriage is an additional charge and must be pre-booked DIRECT with Mark Warner.
Full details of your baggage allowance will be printed on your e-tickets. Even if you are combining your total luggage allowance for your group, there is a weight restriction of maximum 32kgs per item of hold baggage, if you go over this limit, you may be required to split your bags at check-in. One piece of hand luggage weighing no more than 5kgs and which must fit in an overhead locker may also be taken. Note that most airlines do not allow ski boot bags to be carried as hand luggage.
Ski/snowboard carriage is charged at £30 per set and must be pre-booked with us in advance as the amount of sets we can carry is restricted by the airline. If you do not pre-book, the charge at the airport will be £35 per set, subject to the airline agreeing to carry them, if you are refused carriage of your skis or snowboard, you are responsible for getting them to your resort and at your own cost. Skis should be packed in a ski bag and have the bindings and tips well protected. Skis or snowboards only should be packed in ski bags, no other items of clothing or boots as the airlines may ask you to remove them.
To book the carriage of skis or snowboards please ensure that you advise our Reservations staff at the time of booking or our After Sales Department on 0844 884 3806.
Food and beverages on board the aircraft differ according to the flight/airline you are booked with. British Airways flights are catered, our other flights operate a “buy on board” service with a choice of hot and cold beverages, snacks and light meals for you to purchase. Please check with us at the time of booking.
In the event of a delay departing from your UK airport we do not provide refreshments, meals or accommodation. However, in certain circumstances the airline may provide assistance and our airport representatives will be able to advise. For delays on the return journey we endeavour to provide assistance on the following basis: for a delay of more than 3 hours, refreshments will be provided; for a delay of over 4 hours a meal will be provided and for overnight delays, hotel accommodation and meals as appropriate. The provision of these facilities cannot be guaranteed as circumstances often change and at all times our representative’s decision is final. Transfer coaches are occasionally meeting more than one flight and any delay in flights arriving can cause a delay in the coach departing from the airport. Delays of more than 12 hours on either the outward or homeward journey are normally covered by insurance policies.
Private coaches are used for transfers between the airport and resort. On occasions we may use other Tour Operators coaches but there will always be a Mark Warner representative at the airport to assist. Approximate transfer times are below, but these can vary according to traffic or weather conditions. On some transfers a short stop is planned for refreshments.
Summer Resort Transfers
Lakitira Beach Resort: 15 minutes by coach
Helona Beach Resort: 15 minutes by coach
Levante Beach Resort: 30 minutes by coach
Lemnos Beach Resort: 30 minutes by coach
Sea Garden Beach Resort: 50 minutes by coach
Perdepera Beach Resort: 2 hours by coach
San Lucianu Beach Resort: 30 minutes by coach
Ocean Club; 1 hour by coach
Ski Resort Transfers
Val d'Isere, France: Grenoble to Val D'isere is approx. 2hrs 45 mins
Tignes, France: Grenoble to Tignes is approx. 2hrs 45 mins
Les Deux Alpes, France: Grenoble to Les Deux Alpes is approx. 1hr 45 mins
La Plagne, France: Grenoble to La Plagne is approx. 2hrs 40 mins
Courchevel 1850, France: Grenoble to Courchevel 1850 is approx. 2 hrs 20 mins
Meribel, France: Grenoble to Meribel/Mottaret is approx 2hrs 10 mins
Courmayeur, Italy: Geneva to Courmayeur is approx 1 hr 15 mins
St Anton, Austria: Friedrichshafen to St Anton is approx 1 hr 30 mins
For travellers making their own way to resort we offer a discount of £90 per person, excluding children travelling at the child share rate. However there will be a charge if you wish a coach transfer. This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our flight or transfers and cannot be added at a later date.
Guests are advised to consult their own doctor before their departure to see if any inoculations are necessary. At the time of publishing this brochure, no vaccinations were required for visiting any of the countries featured in this brochure. For further information, you can obtain copies of the DSS leaflet T6 (Health Advice for Travellers) from any Post Office. For holidays within the European Economic Area you should obtain an EHIC (European Health Insurance Card) prior to departure. The EHIC may entitle you to reduced-cost, sometimes free, medical treatment that becomes necessary while you’re in a European Economic Area although restrictions apply. The EHIC card replaced the E111 form . It must be noted however that the EHIC is not a substitute for insurance and comprehensive insurance must be taken out before departure. If you are undergoing any form of medical treatment, we recommend that you consult your GP prior to departure and ensure that you take sufficient medicine and corresponding prescriptions with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medicines in your hand luggage.
For further travel information details, please telephone our Flight Operations Department on 0844 884 3648