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Our 3rd visit. Hotel staff and facilities very good as before, and had a great break. But MW staff anonymous to us and to some others; after a sketchy introduction on the first night we had no further contact, which was in sharp contrast to previous visits when we had good contact with several MW folk throughout.Only just found out about the beach BBQ in time, and would like to have used it more than once had we realised how good it was.Still hope to come again.
Review by Al Trenary
who travelled to Lakitira Beach Resort on 1st June
Finally! - flights sorted, BA in and out of Heathrow, good times, not middle of the night, they turned up and on time(ish)!
Our 11th time with MW, 6th at Lakitira and we had an even greater time, thanks to Jess without whom I don't think our son Charlie would have done as much in kids club as he did, fantatsic for us, thanks Jess!
Two blots on the landcape, the Saturday we arrived was half term week and the restaurant was very busy and very understaffed! Piles of plates with unfinished food, the core staff we see every year are brilliant, worked their socks off, but couldn't cope. We heard a couple of comments from 1st timers who were not impressed! To be fair it got a lot better very quickly with more staff drafted in, but this should really have been forseen!
Blot 2 - the 2nd Saturday, transfer day, there was no evening child care apart from toddlers. There was no communication this would happen, we turned up to kids club @ 07:30pm with nobody there. We have never known there to be no childcare of an evening, It was a bit of a shock having Charlie eat with us in the Restaurant, well it would have been if Hannah hadn't said Charlie could sit and watch TV with the toddlers. Is this now corporate policy?
The evening toddler club were also inundated, my wife said she has never seen so many children at the evening creche.
But we love it here and hope to be back later in the summner, or if not, same time next year!
If you haven't been on a MW holiday here, give it a go, you'll love it!
Review by David Richardson
who travelled to Lakitira Beach Resort on 25/05/2013
Just returned from an excellent week at Lakitira, thanks to everyone from Mark Warner and the hotel for making us feel so welcome. Our accommodation in the Village was excellent, clearly newly refurbished, spacious and in a great location next to the pool, beach, playground and kids club. The resort had everything we wanted and the child care was second to none, special thanks to Charlie, Amanda and Amelia who were officially 'the best thing about the holiday' according to our kids 2 and 5. The evening child care is a revelation, the kids get to go to bed at the club, so they are ready are raring to go again in the morning, it worked a treat. Must also mention the diving, Vicky and Dane looked after us really well, despite us not diving for over 8 years, and arranged for a boat dive that was brilliant...the underwater sulphur bubbles are beautiful and have to be seen to be believed!
We will almost certainly be coming back to Lakitira and will definitely be booking with Mark Warner again.
Review by Kim
who travelled to Lakitira Beach Resort on 01/06/13
This was my 1st holiday with MW. We booked this 2 weeks before we went. We wanted somewhere hot and relaxing with watersports. This resort ticked all the boxes and more. The MW staff at Kos airport, through to those in the resort and the watersports team were brilliant, customer service at its best, nothing was too much trouble, they were helpful, explained things fully and offered assistance as required. We had a room in the main hotel which was lovely and cleaned throughly every day, it overlooked the pretty gardens at the front of the property. We were on FB and the choice and quailty of food was excellent at all mealtimes. Our flights were with WOW, and were very good, the only point to be aware off is that the onboard service is expensive, but the flight attendants are very cheerful and helpful. We would/will come here again but not in peak season as we have no children. We will also recommend to family and friends. A great holiday that meet all our expectations and more. Well done MW staff.
Review by Roger Bailey
who travelled to Lakitira Beach Resort on 13.10.12
What a fanastic holiday we had. I would recommend this hotel to anyone as a perfect get away. the mark warner waterfront staff are great especially Josh and Sam very helpful. lots of food choice average bottle of wine is 16.00 euro's. would diffenlty be going back next year.
Review by sarah
who travelled to Lakitira Beach Resort on 13/10/12
This was our second visit to lakitira and I think it was better this year.
The first year we stayed in the suites and this year a fab house in the village,very handy for kids club.
The kids club staff are the best!!
We have 3 kids,8,6,3 years all did full day kids clubs and loved it.
Our middle child has down syndrome and he has had a 1:1 with a MW person when ever he was in club.
The same person every day for the 2 weeks even when he went to film nights every night.
I cannot fault them.
Sports excellent from adult and child points of view.
Would reccommend to anyone with kids!
Review by Natalie hodges
who travelled to Lakitira Beach Resort on 18 August 2012
Excellent holiday, exceeded our expectations (never been on a similar holiday before). Travelled with an 8 month old and 3 year old, very easy as everything there - highchairs, travel cots, early tea for them, pureed foods, kitchen with steriliser, microwaves and sink to wash bottles. We opted for afternoon childcare which meant we were able to relax for a few hours on the lovely beach. Evening childcare worked well too. Food plentiful and of very high standard. Staff (local and MW) were all very friendly. Will definitely return again.
Review by tracy
who travelled to Lakitira Beach Resort on 08/09/12
Great resort, great staff, great sailing conditions (wind got up to 26 knots). Children (age 12 and 15) had a great time in the kids' clubs. Flight out with Air Berlin (186 seats) delayed by hour and a half, but plane was comfortable and flight was fine. Weren't told that we would get a sandwich snack on the plane and so could have avoided buying sandwiches at Gatwick.
Flight back with Small Planet was initially at 21:15, which suited us, but a few days before travelling this was put forward to 00:00, and this did not suit us. Plane was then delayed by half hour and, for some reason, took half an hour longer than the outbound flight. Plane was smaller (156 seats). Seats were small and cramped, and headrests were too low to support head properly when trying to sleep. Not impressed by cabin staff, either. I would echo the views of others - great resort but spoilt by the flight back. Might look at other tour operators next year. Come on Mark Warner - sort out the flights!!
Review by Tony Kendall
who travelled to Lakitira Beach Resort on 11/8/12
This was our first Mark Warner and it lived up to all my expectations. The flight times we booked were not great but with a week to go we were amended to Air Berlin - excellent flights and times were very good in both directions. I can't praise the hotel staff enough - both MW and local. The drinks bill for the week was not as scary as I thought it might be and snacks at lunchtime (if needed) were good quality and cheap. Large selection of food to choose from; breakfasts were the highlight with lovely fresh fruit as well as everything else you could think of. The fitness classes were fun; social tennis was well organised. The sun shone the whole time but there was plenty of shade. I hope to go back next year.
Review by Alison
who travelled to Lakitira Beach Resort on 28 July 2012
1st MW Holiday, and not the last I hope.....IF flight issue can be remedied?.......Apart from the change to flight schedule 3 days prior to return, and as other reviewers have commented on the "adhoc" flight arrangements - that was the only negative, but a big one at that. You don't need flying through the night when your original flight times were getting you home before 1am...as it was 7am home meant the whole family were exhausted from the journey home. To coin a phrase, "you get what you pay for"? But do you? You pay good money to enjoy your holiday with a company of Mark Warner's reputation, only to have it ruined by inevitable flight problems. It may only be a small piece of the jigsaw, but it can't be overlooked as it plays a significant part in what you recall of the holiday.... when you factor both inbound and outbound travel times amount to 9 hours in total, check in times (3 to 4 hours) + travelling to/from airport so it really does matter to have the start and end of your holiday go smoothly and to expectations, especially with children in tow. Inbound, you are only having to kill time at Kos airport for an hour, once checked in but should it be delayed - it would be carnage.
Our kids aged 4 & 11 loved it and by morning of day 3 were asking "when are we coming back here Dad"...no pressure then. We would look at other destinations that leave Heathrow for sure.
Resort is fabulous, never left it to go into Town, as there was no need, food was excellent with very wide choice - exceeded expectations of Buffet style dinner. Take more sun cream than you need as the resort shop is 24 Euro's (cheapest option) for a 300ml bottle of Kids Factor 50 Sunscreen. More than a little excessive?
MW staff - all excellent.
Hotel staff: Bar staff could do with a little staff training on making a G&T which doesn't contain flat Tonic, and in manners expected of front of house staff i.e. asking "can I help you" (followed by them continuing their staff chat for 5 minutes) before pouring the beer you are thirsty for.
If the flight problems could be corrected and assured I would book again without hesitation, but as Mark Warner are sub contracting out flight operator I guess it will always be in the hands of the 3rd party/flight operator as to what transpires.
Review by scott
who travelled to Lakitira Beach Resort on 30/06/2012
This was our 3rd visit to Lakitira, and as always the hotel lived up to our expectations. The ground floor junior suites are perfect for young children as you get more inside space and there are grassed areas outside for the kids to have a good run around. The rooms are clean, comfortable and modern. The kids clubs both daytime and evening creche are fantastic. Great range of fitness activities. The beach staff were much more helpful this year, ensuring someone always got kit out for you, saving you to have to hoard it all across the very hot sand! Good choice of eating options although the food at the Taverna was very similar to the main restaurant but with a 12 euro supplement. Shame that Saturdays are the MW staffs day off..it meant that we had one full day of our holiday each week where we had no activities. The local town is a 10 minute (10euro) taxi ride away but is really not worth the effort. The only thing that always lets our holiday down is the appalling flight companies always used by MW. This year we had our flights changed by over 11 hours four days before departure and then a 12 hour delay when we got to Gatwick. During the 12 hours we were only given 1 meal and 1 drink. So perfect resort, awful awful flights.
Review by Rachel Laming
who travelled to Lakitira Beach Resort on 09/06/2012
We are just back from a week in lakitira. This was our second time to visit this resort. My only disappointments with the holiday were 1) the resort practically closes on the last day due to staff shortages! There is no childcare, no watersports activities, nothing is open! This was a six day holiday sold to us as a seven day holiday unfortunately. Secondly I was very disappointed with the childcare in minis this year. Last year it was surberb however I felt the girls this year there was a lack of energy and enthusiasm. There were a lot more tears from all the kids each morning. My daughter who is 4 was ok but her experience was nothing special this year.
Review by Fiona
who travelled to Lakitira Beach Resort on 30 June 2012
Stayed at Helona Hotel which was truely excellent including the main restaurant buffet food. A few useful facts :-
1) Dress code requires long trousers in evening albeit that scruffy jeans appeard to be acceptable! (Only took shorts which they had no option but to accept.)
2) Watersports only available for six days out of seven due to staff shortage and this was despite being assured by Mark Warner before booking that this historic issue had been resolved.
3) Return flight is very late and Strategic Air flights are likely to be delayed (borrowed planes used for both outbound and return flights). Plus Kos airport cannot cope with delays.
Nevertheless an excellent holiday so thank you Mark Warner, and would definitely go back.
Review by Nigel Pitt
who travelled to Lakitira Beach Resort on 16.6.12 to 23.6.12
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Our first holiday abroad with our oldest daughter we had a great time here in a refurbished room. The childcare was excellent and allowed us to have a really relaxing holiday. We loved it.
Review by Giles Hilbert
who travelled to Lakitira on June 2008