A typical Mark Warner hotel, in a nice location but rather simple.
Only one plug in our room and not a single chair (even when we asked for one)
Restaurant is typical Mark Warner where you have to share tables but people tend to be nice.
Warning Ski rental shop is two bus stops away and wifi only works in the reception and then blocks popular websites.
Review by Christian
who travelled to Chalet Hotel Hauts de Toviere on 23/02/2014
Well, we have been skiing with Mark Warner for the last 12 years, so that speaks for itself.
The selling point for us, originally, was the ski hosting, as my partner and I ski at different levels. It was great for both of us to be able to ski with a group of the same abilities. Sadly, the truculent ESF have put an end to that for now.
However, Mark Warner still offer great holiday accommodation in the newly refurbished Aiguille Percee, which is just about as good as it can get for location- 200m from the lifts with good food which we tend to over eat, and friendly, helpful staff.
They have just about got most things sorted now with a new ski/boot room and automatic boot dryers, so the boots were always warm and dry in the morning - they really work.
Only minor (easily fixable) problems were slight lack of wardrobe shelving and wall hangers (only 3). Our room had an idiotically placed shelf right above the bed-head which prevented sitting up in bed to read an on which I banged my head at least once a day, or more often, in the middle of the night. Wear your helmet in bed if you get room 301
Review by Bob Langdown
who travelled to Chalet Hotel Aiguille Percee on 26/1/14
We were a party of six and this was the fifth consecutive year we have been skiing as a group with Mark Warner. I could not fault the ski area, it is world class, and the location of the chalet is excellent with virtual ski in and ski out. However that is where the positives finish. The hotel is very basic but we knew that before we went. There is no excuse for unfriendly staff and the lack of cleaning was unacceptable. Our room was not cleaned throughout the week and we had to ask three times for our towels to be changed midweek. The communal areas were dirty throughout the week with tables and carpet continually covered in cake crumbs and tea stains. The choice of food was good and the food was of a good standard, however when it was busy the evening meals were often cold. Breakfast was good with omelettes, poached eggs and porridge all being provided in addition to the buffet style. The staff had a poor attitude and amongst some there was definitely an element of couldn't care less. Some staff would not even speak to you and that costs nothing and they are employed in the hospitality industry! The manageress seemed to be continually in the bar at Scotty's or outside with all the smokers. Two members of staff who did buck the trend were James the restaurant manager and Charlotte who seemed a very personable addition to the team, but quite frankly there wasn't much competition. In defence of the team they did deal with the theft of skis on the first night well, organising for a mass visit to the police station. Overall a very underwhelming experience with Mark Warner. The holiday was superb but this was down to the huge ski area and stunning beauty of the Alps rather than the holiday experience provided by the Mark Warner team in Hauts de Toviere!
Review by Andrew Sweetman
who travelled to Chalet Hotel Hauts de Toviere on 26.01.2014
Very enjoyable and comfortable week in Tignes. The accommodation is very good, and the location - just yards from the centre of the village - is superb.
Food was also very good - plentiful choice at breakfast, very welcome afternoon tea (not a cake person myself, but they looked delicious - I stuck with savouries and soup!), and nicely cooked three-course suppers. Slight gripe .... the chef seemed to feel it necessary to garnish fish dishes with meat on some evenings, taking it out of the choices available to those vegetarians who do eat fish.
The dining room was very noisy - some soft furnishings (inc tablecloths), and screens/room dividers would help.
Staff were delightful - not experienced hotel/restaurant staff but almost always smiling, helpful and willing.
The only real negative was about the journey back to the airport - having collected us the coach stopped at another hotel in Tignes to collect more passengers. Some of these were very very late - leaving us sitting on the coach for a very long time. Is it a Mark Warner policy to wait for someone in such circumstances - however late they are?? If so, its a very poor policy!!!
Would I stay again? Probably not. Absolutely nothing to do with the hotel which I strongly recommend: rather that the slopes at Tignes are generally too difficult for a beginner/poor skier. If I was a good/experienced skier .... yes!
Review by Mike
who travelled to Chalet Hotel Aiguille Percee on 19th January 2014
Fantastic week in Tignes. Lovely chalet hotel in a great location matched by superb facilities, excellent food and great service. Only one hitch at the beginning of our stay where rooms were not as requested. Perhaps room allocation of rooms should be by the hotel and not by Head office who don't appear to be familiar with the layout of the hotel!!
Review by Nicki Dargan
who travelled to Chalet Hotel Aiguille Percee on yes
Thanks to all the staff at the hotel, we had a fabulous time. The food was great and the staff very helpful. We will be back! The only thing that would have improved it for me would have been free WIFI access.
Review by Tony Owen
who travelled to Chalet Hotel Aiguille Percee on 15/12/2013
This is probably the seventh time we have used Mark Warner and the fourth time in Hauts de Toviere. The other times we stayed in the Aiguille Percee (sorry about missing out the accents).
While the Hauts de Toviere itself can perhaps be described as a little tired, this is most certainly not the case for the staff and the food, both of which were simply excellent. With a good cooked breakfast, delicious afternoon tea, beautifully presented and well-cooked dinner with a choice of three starters, three mains and three desserts, combined with very drinkable wine, all served by very accommodating and pleasant staff, it is not possible to give less than five stars. Well done, Mark Warner!
Our south-facing room was warm and comfortable, with a good view of the mountains, enough storage space and a good bathroom with plenty of hot water.
Apart from their complex invoicing system and that they charge for WiFi, we thoroughly recommend Mark Warner and the Haut de Toviere. The Aiguille Percee, which has just had a multi-million euro face lift and extension, costs more than the Hauts de Toviere. If you want to go 'posh' choose the Aiguille Percee, Either way, you'll get great service and food.
Review by Paul Seddon
who travelled to Chalet Hotel Hauts de Toviere on 15 Dec 2013
Just returned from a pre-Christmas week's skiing. The Aiguille Percee has been refurbished and it was absolutely wonderful. We have stayed here a lot in the past and always liked it, but the refurb has really pushed it up a level. Staff were wonderful, particularly Sean in reception and Rob in the dining room - but they were all very helpful and did a great job. Food was excellent and I think the entire holiday was fantastic value for money. Thank you to all at the Aiguille Percee!
Review by Lynne and Brian
who travelled to Chalet Hotel Aiguille Percee on 8 Dec 2013
Second time to Hauts de Toviere - last time 6 years ago. Accommodation is fine, maybe we had a better room than most, I don't know, but it was plenty big enough and clean, warm, plenty of storage and plenty of hot water etc.
Food was the usual very high standard at Mark Warner, plenty of wine and the staff were very good. Shame there was no hosting, but that is no fault of Mark Warner.
Have now stayed in several MW chalets and this was no better or worse than most. Boot room could be a bit bigger, but you put your boots on/off in the reception and it's then only a 20m walk to where you can ski to the lift.
The buses and free and regular if you want to go anywhere else and included in your 6 day lift pass is access to the great pool/leisure centre in town - well worth a visit.
All in all, Tignes is a great spot for access to the whole Espace Killy. Can't say whether Hauts de Toviere is better or worse than the Aiguille Percee, we haven't been there, but would have no issue in coming back.
Review by Ben Sayer
who travelled to Chalet Hotel Hauts de Toviere on 3 March 2013
I enjoyed the food, I thought most of the staff were very good but the accomodation was bad, the room was small and in desperate need of refurbishment and the towels and bedding were tired. The toilet was a tiny room with no window or extractor fan. I believe the staff cleaning the chalets and serving in the restarant were very over worked and not treated very well. I shall not be going any where near a Mark Warner hotel again.
Mark Warner Say:
Many thanks for your review. We are pleased to announce that the Aiguille Percee will be undergoing a refurbishment in time for the ski 13/14 season.
Review by Denise
who travelled to Chalet Hotel Aiguille Percee on 23rd December 2012
Another great week in Tignes! Excellent snow and the weather was pretty good too. Most enjoyable aspect of our stay at Aiguille Percee? The scrummy afternoon tea!! Cakes to die for!!!
Review by Guy & Howard Lawson
who travelled to Chalet Hotel Aiguille Percee on 24th February 2013
Mark Warner staff were great from arrival at Grenoble to our departure. Free snack on plane was very nice and flying BA was great. Hauts de Tauvier staff were very friendly and helpful all week. Our kids loved kids club. Food at Hauts de Tovier is excellent especially soup and cakes in the afternoon. Even the wine was very drinkable which is not our experience in competitors ski chalets. Chalet is very tired though and needs a refresh. Social area next to bar is too small for the size of the chalet. Boot room is awful and the broken steps down from boot room to the street are lethal. Tignes le Lavachet is not a good location for families. All the ski schools start in Le Lac or Val Claret and its a pain to have to get a bus there by 9am every day. Route from Chalet to the bus stop was sheet ice - not nice when carrying skis and wearing ski boots. Also was a pain to have to get a bus to the ski hire shop on arrival when you are tired. It was very disappointing that ski hosting was cancelled early in the week due to French legal action on another ski operator (This could have been anticipated as Crystal had to cancel theirs last year due to same reason) We had a good holiday because the weather and food was so great but we would never return to Hauts de Tovier because of the standard and location of the Chalet.
Review by Iain Grainger
who travelled to Chalet Hotel Hauts de Toviere on 17 Feb 2013
Just returned from a week at the Chalet Hotel Hauts de Toviere. The accomodation was ok if unspectacular, but the staff were magnificent and a credit to Mark Warner. I made use of the Ski Hosting service every day and Jess and Tim, the Hosts, were fantastic. The childcare was also great and nothing was too much trouble for the any of the team. All in all, I would highly recommend a holiday here, the hotel is in a great location - and the experience was helped by a heap of fresh snow to enjoy every day! Finally, would also mention that the other guests helped make the holiday so enjoyable. I travelled with my Son and everyone was very friendly and easy going - guess that aspect is the luck of the draw, but it was appreciated anyway.
Review by Nick Burgess
who travelled to Chalet Hotel Hauts de Toviere on Feb 2013
Another fantastic ski trip with Mark Warner, great location, skiing awesome...would only request re introduction of Bristol flights please!
Review by Debbie Rigby
who travelled to Chalet Hotel Aiguille Percee on 10th feb 2013
First time we had done a Mark Warner holiday and was very impressed.
The staff were all great: astonishingly friendly & helpful; the food was lovely; and we were surprised how pleasant it was to be in with other people & to make new friends & ski-buddies.
Will do one again
Review by Rupert Baines
who travelled to Chalet Hotel Hauts de Toviere on Dec 16
Stress free holidays is what Mark Warner specialise in.. and this holiday was no exception. I have travelled with Mark Warner over 10 times always with the same result, great food great staff and lots of fun. I would recommend them to anyone plus if your family has mixed skiing abilities the ski hosting is a must..My wife loves coffee stops but my son and I prefer to cover miles of beautiful snowy scenery.
Review by Clive Schofield
who travelled to Chalet Hotel Aiguille Percee on 19th feb 2012
A holiday made by the staff of the Hauts de Toviere. Fantastic food and a wonderful resort, where live bands and a good night were never hard to find. Although the room was basic, it was clean and comfortable. The hotel was well situated, with good access to a number of lifts.
Review by Chris Hazeldene
who travelled to Chalethotel Hauts de Toviere on Feb 2012
Fantastic experience from start to finish. The location of the Aiguille Percee in Tignes le Lac is second to none, overlooking the slopes, so convenient from a skiing perspective, as well as being just a stone's throw from the centre of the village. My charming cosy alpine style bedroom had a balcony overlooking the frozen lake with the spectacular Grande Motte beyond - an impressive backdrop to wake up to each morning. The team struck the perfect balance between friendliness and professionalism, full of smiles and always ready to help. The food was exceptional both in terms of choice and quantity and the complimentary wine with the evening meal was a really nice touch adding to the sociable, relaxed atmosphere. The childcare was what impressed me the most. The creche although small was well equipped and the walls were covered in brightly coloured creations. The nannies were both caring and warm and seemed to have boundless. Jack had one on one care with the same nanny each day and although loathe to be left initially Charlotte's gentleness and perserverance soon won him round. Knowing Jack was happy meant that I was able to properly relax and enjoy some fantastic skiing in a great resort.
Review by Nell Hensby
who travelled to Chalethotel Aiguille Percee on 19th-25th March 2012