Service rating : Pleasant staff but it did feel as if the guests were a bit of an inconvenience sometimes. They certainly didn't go the extra mile !! On day 1 I asked if I could possibly have hot milk with my coffee and I had to ask for this every single time a cafetiere of coffee was made etc. A small bottle of water was put beside our beds on night 1 and this was never replenished or repeated. We were transferred for a 5.15pm flight, at 8.45am on the day we left the resort. I had been warned that we would be transferred back to the airport on the coach for the previous flight but this was a complete waste of a day and not what any of the other chalet guests were expecting or had been informed of. Added to which my daughter and I had been crossed off the list for the Chalet and the coach transfer when we arrived at Grenoble, despite having been on the flight. This was slightly disturbing.Product : Very comfortable Chalet. Quite a steep hike back from the slopes and the chalet mini bus was constantly parked on the drive so as the chalet guests couldn't get passed it.
I'm unsure as to whether the minibus was supposed to be used at all to give guests a lift but when my daughter and I went to collect our skis from ski set on evening 1, there was never any offer of a lift back from the village even though we had to carry skis and a boot each, up a very steep hill! Meribel was an excellent resort.
Thanks for taking the time to leave your feedback, it is always good for us to hear back from guests. As you were advised due to the late booking of the holiday, transfers were only available at the earlier time and we understand that you spoke to the Mark Warner team who were able to offer you and daughter lunch as a gesture of good will.
We will be sure to pass on your feedback about the chalet to both the team in Meribel and in Head Office. We hope you enjoyed skiing in Meribel and thanks again.
Service rating : Service by chalet staff and booking holiday was excellent.Product : Excellent chalet BUT access to and from chalet needs to be improved ,very icy and potentially dangerous .....steps behind chalet almost impossible.
This is NOT a comment on the excellent chalet staff more on whether improvement can be made to minimise the problem
Thank you for reviewing your holiday, we are pleased you had an excellent time. Your comments on the access will be passed on, and this is very helpful. We hope you had a good time skiing, and hope to welcome you back.
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