Chalet Hotel Berangere - Feefo Reviews

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Date

Score

Comments

22-Mar-2017

Service rating:

Poor

Poor

Product rating:

Good

Good

Customer Comments:

Service rating : Just what we were hoping for....
Product : Great location,literally doorstep skiing.
Good food
Pool and sauna a bonus
Friendly efficient staff
Lovely views from our 2 rooms
Plenty of hot water always
But....faded rather old fashioned decor, needs an update.

15-Mar-2017

Service rating:

Poor

Poor

Product rating:

Poor

Poor

Customer Comments:

Service rating : very disappointing. Every corner that could be cut was and the penny pinching was evident everywhere. I would not recommend Mark warner to anyone and will not book one again. This was the 5th time in this hotel and will be our last.

Also receiving notification 1 week before Christmas that under the terms and conditions I had to pay an extra £250 was not acceptable having booked under the early bird offer well in advance.
Product : As above, poor standard, penny pinching all the way. Food poor and level of staff in hotel at a minimum

08-Mar-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : Generally good, but not of the high standard it used to be. The Tv in the room did not work all week, the jacuzzi was out of action and there were problems getting the steam room working. It was great to have a swimming pool but the pool lights (which were supposed to work on a motion sensor) kept going out mid swim - being left in a swimming pool in complete darkness was dangerous. Childcare was excellent as usual.
Product : Refer to previous page for details.

08-Mar-2017

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : We had the best holiday since having children. The kids loved it, we loved it and everyone was happy.
Product : What a room with a view. We loved it.

08-Mar-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : Have travelled with MW a few times before and it has been a fantastic experience. However, this time things seem to have slipped a little. The staff (with one or two notable exceptions) seemed to care a little less, childcare was a little less attentive, the food was of a lesser quality, the wine was less free-flowing, the bar was more expensive, maintenance of the hotel wasn't quite as good, etc.
This was all against a background of MW failing to hedge against currency fluctuations appropriately and then demanding more money from us shortly before travel. I've already booked my ski trip for next year with a different provider.
Product : Have travelled with MW a few times before and it has been a fantastic experience. However, this time things seem to have slipped a little. The staff (with one or two notable exceptions) seemed to care a little less, childcare was a little less attentive, the food was of a lesser quality, the wine was less free-flowing, the bar was more expensive, maintenance of the hotel wasn't quite as good, etc.
This was all against a background of MW failing to hedge against currency fluctuations appropriately and then demanding more money from us shortly before travel. I've already booked my ski trip for next year with a different provider.

05-Mar-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : I've been on previous holidays with Mark Warner at Hotel Berangere so knew to expect - great location by the nursery slopes; nice resort; very tired hotel - poor quality state of building, facilities, fixtures and fittings - i.e. the same as previous years. I'm not complaining about this: i knew what it would be like. I suspect it's a shock for those who haven't been before as the Mark Warner brand is normally associated with high-end holidays, and this hotel is not cheap.

This big change to previous years was the apparent cut-backs. It felt as if the number of staff had been cut back (the manager seemed to waiting on tables at every meal, for example). The quality of the food was very average (had gone downhill) and the choices on the menu were more more restricted than in previous years. There was only one wine choice, where, again, in previous years, there had been more. The quality of the wine was poor. It is very hard not to conclude that Mark Warner has chosen to cut back on costs to attempt to maintain its margin are the movement in sterling against the euro. All those at the hotel had had to pay an additional surcharge already (as per MW terms and conditions, and due to currency movements) to enable MW to protect its profits (or avoid making a loss), so it was very disappointing to see that the included items had also clearly been worsened so as save money. I can only conclude that short-term financial position is more important than brand for MW. I suspect this is a short-sighted approach.
Product : Overpriced for the quality of the hotel and the food and drinks. Add in the surcharge for the Mark Warner misjudging its own currency position between sterling and the euro makes for a poor score overall for price/value. Better quality can be had in the same resort for a significantly lower price. I doubt many without very small children (who need the creche) would return.

01-Mar-2017

Service rating:

Bad

Bad

Product rating:

Customer Comments:

Hotel in Les Deux Alpes was tired and desperately in need of an update. facilities such as spa and televisions were not working and no effort was made to fix them during our stay. The positives were the food and the location next to the slopes, but Mark warner desperately need to spend some money on upgrading this hotel to 21st century standards. Very poor quality for the money. The staff could not handle the number of guests and there were not enough seats at afternoon tea, leaving people to stand and eat. The pool was too cold, and when I wanted to use the sauna and steam room, they had not been turned on by the staff. For a company that claims to be child friendly, there should be a children's menu to choose from at the main dinner so families can eat together. I would not recommend this hotel.

01-Mar-2017

Service rating:

Good

Good

Product rating:

Bad

Bad

Customer Comments:

Service rating : Very well organised skiing holiday in a great location. Staff all friendly and helpful. Not cheap but I guess you get what you pay for.
Product : Some of the decor is a bit tired but overall facilities, food and staff were very good. Wi-fi was variable.

01-Mar-2017

Service rating:

Poor

Poor

Product rating:

Poor

Poor

Customer Comments:

Service rating : Noticeable deterioration in standards
Some of the food was dreadful
Running out of one of the choices of meat with 20+ guests still to be served
Product : Been here 10 times
Wouldn't go again

23-Feb-2017

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Very helpful and knowledgeable as always
Product : great location and staff were great

22-Feb-2017

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : As expected - high standeard
Product : Overall good. Excellent location. Goof v good. Decor a little tired. Shame jacuzzi not working

22-Feb-2017

Service rating:

Excellent

Excellent

Product rating:

Good

Good

Customer Comments:

Service rating : Great holiday, lovely helpful staff, fantastic hotel
Product : Didn't appreciate surcharge - whilst I understand the exchange rate problem we were already going at the most expensive time of year.

22-Feb-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : Far too expensive for what was provided. And to be asked for the extra £200 re change in exchange was mean & greedy, and meant we will never use MW again
Product : Too expensive for what was provided

22-Feb-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : Check in and flight ok.Facility was tatty,service generally good,skiing and weather v good.
Food good,although children's menu's a bit fussy.
A minor but important issue.....at every meal there were significant numbers of chipped mugs and glasses and at breakfast all the plates were wet.
All in all an ok holiday.
Product : 4 stars for the eking and location 2 stars for hotel

16-Feb-2017

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Excellent from start to finish
Product : Hotel needs updating but the staff and feel of the hotel gave it a heart

08-Feb-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : Chalet hotel staff were fantastic (other than some cold food one evening). The MW customer service team were polite on the phone, however, they failed to justify the "exchange rate variation" charge they imposed on us (as with everyone else). Specifically, they were unable to provide a breakdown of the exchange rate fluctuation that led to the 7.5% increase, nor were they able to demonstrate how they absorbed the 2% they are mandated to.
My only conclusion from this is that MW are in financial bother and are alienating their customer base to save themselves from short term insolvency. The 2018 ski season may not be so rosy for them.
Product : Hotel a little tired and in need of revamp, hot water doesn't work in the far end of the hotel (rooms x14), but good layout and functional hotel. Great position for ski in/out (if there is enough snow), but 10 minute walk from the main town area

01-Feb-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : The staff generally work hard & endeavour to be helpful & effective - they are young & sometimes they need direction & leadership & that was not always evident last week. In general, more attention to detail is required - premises, food, service etc. Leadership/management needs to be stronger & more visible.
Product : Drinks slightly overpriced. Cocktails of poor quality.

01-Feb-2017

Service rating:

Poor

Poor

Product rating:

Bad

Bad

Customer Comments:

Service rating : So much worse than previous years. Lower standards!
Product : as above.............................................................

25-Jan-2017

Service rating:

Bad

Bad

Product rating:

Bad

Bad

Customer Comments:

Service rating : We have been with MW four times and this year was definitely the least favourable experience. Childcare and service for them and relationship with ESF is still good but the rest of the hotel services were so much poorer then before. Budget cuts through out though with choices and options and available, food was generally good but a lack of wine choices as before and all waitresses were clearly just agency staff with no experience or training at good engaging customer service, lead by a very young inexperienced hotel manager. The whome thing felt a process and not customer process lead. We paid so much more this year and got so much less, even the heating was off! To top it off We did not appreciate having to pay for your mistake in not managing your exchange rate exposure properly, surcharge, even if in the t and c's this is not how you treat customers who pay in full. We were met by a women as soon as we arrived at the hotel demanding payment like a debt collector, we had already paid. This set a very negative tone for the rest of our holiday. I am afraid we will not use MW again which I am sad about, it's just all getting a bit too shabby, sorry.
Product : We have been with mark Warner four times now and sadly this holiday was the most disapointing, probably the tone was set by the extra cost after we paid in full when we booked. The staff were not as engaging, they acted as agency staff and lead by a very inexperienced manager, they were all just kids. There was evidence of serious cost savings so it felt like we were not valued customers at all. Appreciate this hotel is categorised as the cheapest one but it really is very tired and shabby. We like the formulae and model MW operate with childcare, kids club and relationship with amazing ESF instructors but the rest is a bit lacking in us toner service ( one couple did not even know about evening film club as there was no introduction to the club by any staff we just told to read the hotel info in our rooms and ask if any questions) we had such good engagements the other three holidays

25-Jan-2017

Service rating:

Excellent

Excellent

Product rating:

Bad

Bad

Customer Comments:

Service rating : sdg
Product : asdfvzfgjfkhlhk/bm,/.hk;l'hop;dghmzfgnhjasrydjl

24-Jan-2017

Service rating:

Poor

Poor

Product rating:

Poor

Poor

Customer Comments:

Service rating : Overpriced for what you get and hotel does not meet expectations
Product : Hotel is shabby and needs re-decorating, poor service from staff

11-Jan-2017

Service rating:

Good

Good

Product rating:

Poor

Poor

Customer Comments:

Service rating : The staff were very good in spite of them receiving complaint after complaint regarding the hotel quality and the food standards. It was the worst hotel we have ever stayed in and MW should be ashamed. We'll never book again.
Product : Overpriced and oversold. MW have had their day, they expect to charge higher prices and make higher margins by shoving guests in shabby, tired, deficient hotels. They shouldn't cover meals if the chef cannot cope.

30-Aug-2016

Service rating:

Good

Good

Product rating:

Customer Comments:

MW agent had to refer most of my questions to another more senior(?) agent with total of some extra minutes on the call. I conclude insufficient training.
Agent was polite and well spoken.

09-Aug-2016

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Friendly and helpful staff, holidays a little expensive but there are good out of season deals for skiing / watersports.
Product : Chalet is a bit old but has good facilities. Staff are excellent, I went earlier this year and will go again next year!

17-Apr-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : The service we received was very good; the staff were very helpful. The food was plentiful but average unfortunately. the bar prices were excessive...3EURs for crisps!
Product : The staff were great and the whole holiday worked well but the hotel is too tired and needs to be made more comfortable. This is a running theme for MW chalets we have been to and is the reason we have decided not to use them again next year.

13-Apr-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Everything provided by Mark Warner was very good. However, alternative accommodation should be obtained to make the holiday excellent.
Product : Staff and service were excellent.
Accommodation was less than average

06-Apr-2016

Service rating:

Good

Good

Product rating:

Bad

Bad

Customer Comments:

Service rating : The team in the hotel were friendly but didn't seem to know their stuff or go out of their way to help. For example Sam on the coach didn't know what time ski school was and ran out of piste maps, the girls on the reception desk didn't know which lift was free next to the hotel for our boys to use on the first afternoon; a quick google search and we answered it ourselves. I asked for an extra pillow on the first day as the one in the room was pathetically thin and I was told they would take a look but couldn't promise and they couldn't find one
Product : I was disappointed with the Hotel, it's in a great location but it really is tired; the décor is pretty old and the bunk beds in the boys room were ancient and looked like they would fall down at any moment. We chose this hotel because of the pool but the Jacuzzi & steam room wasn't working and then the pool was closed for half the week because the hotel had run out of chlorine! Biggest issue was the temperature in the hotel, the heating was on full blast all the time and there was no way of turning radiators down in the room as they were so ancient there were no thermostats. The worst was in the dining room where you felt sick eating dinner as it was so hot

06-Apr-2016

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Efficient and well organised
Product : Comfortable place, good food

04-Apr-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Loved getting ski's at Hotel,
We had very long wait on return as coach transfer got in 4 hours before flight.
Service in restaurant very mixed.
Product : Very clean rooms, some staff were very helpful and pleasant but quite a few hung round the bar, didn't make eye contact and just seemed disaffected. It felt as though it as the end of the season - didn't,'t feel as though there was enough management or leading from the top.

Menu's were pork and fish heavy - odd choices put together.

01-Apr-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Childcare for older kids (10 11 12) needs a revamp. The staff were however absolutely lovely although almost kids themselves.
Product : The hotel has a great location however it is a little tired and needs updating especially the bedrooms

01-Apr-2016

Service rating:

Excellent

Excellent

Product rating:

Good

Good

Customer Comments:

All the staff are so friendly and enthusiastic

31-Mar-2016

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Great skiing could improve wifi.
Product : Great food and snow

31-Mar-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Overall a good company who do try to make the guests feel at home. The meals are excellent and the service very good. Despite my comments at (1 ) I will certainly use them again.
Product : Very nice helpful staff, and a very friendly feel to the hotel. The only downside was that the steam room was not always working (the same problem that I experienced during my stay on 10th to 17th January 2016) and on one day the swimming pool was far too cold to use. Having chosen this Chalet/Hotel, and paid full room rate for single occupancy on both occasions, I was not very pleased about this as I have a medical problem which requires swimming and steam/heat treatment on a daily basis.

30-Mar-2016

Service rating:

Excellent

Excellent

Product rating:

Excellent

Excellent

Customer Comments:

Service rating : Excellent service from booking our holiday to returning. Already booked next years ski holiday with MW.
Product : Wonderful service at the Berangere and super food.

30-Mar-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Overall holiday experience was very good.
Product : The hotel is nice, although a little dated.
Staff were very friendly and helpful particularly the restaurant and housekeeping teams.

24-Mar-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : This was my5th MW ski holiday, the hotel standards were not as good as my previous experience
Product : Hotel food was substandard. Service was average.

24-Mar-2016

Service rating:

Good

Good

Product rating:

Good

Good

Customer Comments:

Service rating : Well organised holiday - you don't need to think about the logistics, throughout your time there. Pleasant staff. We found it quite difficult to meet fellow travellers at first (on previous holidays we found that sitting people on larger tables together helped) so perhaps a few social events could help with that.
Product : The hotel was spacious and rooms were large and bright. The rooms could be a little tidier and there were times were they've run low on mugs and cutlery.
Great plus that you are able to pick up equipment from the basement and that you can virtually ski in ad out of the hotel.

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Chalet Hotel Berangere

BOOK THIS HOLIDAY

from
£ 779
per person, 2 adults, 7 nts, London Gatwick
Twin (with extra bed and ensuite bath)
Under occupancy charges & child discounts applied later
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